Amplix

We're excited to announce that Amplix has acquired 24By7Security, Inc., a trusted leader in cybersecurity and compliance consulting for healthcare, financial services, and other highly regulated industries. 24By7Security brings deep expertise in cybersecurity risk assessments, regulatory compliance (HIPAA, PCI, SOC 2, CMMC, and more), incident response planning, and virtual CISO advisory services, further strengthening our ability to protect and empower our clients in an evolving threat landscape. This acquisition supports our commitment to building the industry's most comprehensive advisory-led platform for IT, CX, cloud, mobility, communications, and security services. Read the full press release to learn more: https://hubs.li/Q03TH2P00

Customer experience is evolving, and AI is influencing the next era of contact centers. In the latest episode of The Amplitude of Tech podcast, Steve Blood, VP of Market Intelligence & Evangelism at Five9 and former Gartner analyst, shares insights from 35 years in the industry. He discusses why CX maturity varies across sectors, what AI can—and cannot—deliver, the ongoing importance of human agents, and how companies should focus on customer outcomes rather than just operational savings. Steve also offers predictions on the future of CX technologies, AI deployment, and contact center strategy. Watch the full episode now. ➡️ https://lnkd.in/ggMC_wYx #CustomerExperience #CXStrategy #ContactCenter #AI #DigitalTransformation #AmplitudeOfTech

AI isn’t one initiative; it’s an ecosystem. As Michael Dolloff, EVP of Sales and Account Management at Amplix, explains, AI in the contact center falls into three core areas: improving customer interactions, empowering agents, and advancing business intelligence. When these elements work together, every improvement feeds the next, driving better experiences and smarter decisions across the organization. Watch the full discussion for more insights: https://lnkd.in/gAE6AmhS #AI #ArtificialIntelligence #CX #CustomerExperience #ContactCenter #DigitalTransformation #BusinessIntelligence

Budgets are tight, but innovation can’t slow down. We’re gathering insights from IT, CX, and operations leaders at mid-to-large organizations to understand how teams are optimizing costs while positioning for growth. Contribute your perspective to the 2025 Tech Cost-Optimization Insights Report and receive early access to the findings before they’re public. 🔗 Take the Survey → https://lnkd.in/gAZfDaGp #TechCostOptimization #BenchmarkSurvey #ITLeadership #CXLeaders #OperationsLeaders #Amplix

AI success isn’t about chasing the newest model; it’s about building the right foundation. Robby Gulri, Channel CTO at RapidScale, joins The Amplitude of Tech podcast to share why enterprises must focus first on data culture and governance. From avoiding failed pilots to scaling personalization and prediction, Robby explains how to move from “SKU to solution” and turn AI into measurable business value. Listen to episode 4 now: https://lnkd.in/gYW3jBgx #AI #DataStrategy #DigitalTransformation #TheAmplitudeOfTech

How are your peers coping with economic uncertainty? We’re asking IT, CX, and operations leaders in mid-to-large organizations to share how they’re cutting costs and finding efficiencies — so we can build the 2025 Tech Cost-Optimization Insights Report. If you have 6–8 minutes, add your perspective and get the full report in your inbox before it’s released publicly. You’ll see: ✔️ The top tech & operations areas under review today ✔️ The most-used cost-reduction strategies (and what’s being skipped) ✔️ Trends by industry, company size, and role Because in today’s uncertain climate, yesterday’s playbook isn’t enough. 🔗 Take the Survey → https://lnkd.in/gieKuEJn #TechCostOptimization #BenchmarkSurvey #ITLeadership #CXLeaders #OperationsLeaders #Amplix