AMC Technology

Your next Agentforce Voice use case is hiding in a conversation your team handles every day. But would you recognize it? It's easy to spot the potential for AI in a contact center. Figuring out where it can make a measurable difference takes a closer look at how work actually gets done. Join AMC Technology for 'Find Your Agentforce Voice Use Cases,' an interactive session where we'll challenge how you think about AI voice, uncover opportunities you may be overlooking, and help you decide which ideas are worth pursuing. Bring your contact center challenges. We'll help you connect the dots. October 27, 2026 | 12:00 PM ET 🔗 https://lnkd.in/gZ7VHrUY

If you had to choose one Agentforce Voice use case today, which call would you pick? Order status? Scheduling? Account servicing? A call that gets transferred three times before reaching the right person? Bring it to our Agentforce Voice Use Case Workshop on 10/27. We’ll map what happens on that call today, what Agentforce Voice would need to do, which systems it needs to reach, and where a person should take over. Register to join: https://lnkd.in/gZ7VHrUY Hosted by David Grant

Ready for AI-powered customer experiences? But... Your voice infrastructure has to be ready too. DaVinci Voice Gateway bridges enterprise telephony, like Avaya, with Salesforce, creating the foundation for connected customer conversations. Providing: Connected voice experiences AI-powered customer interactions Context-aware handoffs Telephony integration

You’ve invested years building your contact center—why rip it out to adopt AI? The real win comes when you connect your existing telephony with Salesforce data, AI, and smart routing, so every agent sees the full story the second a call arrives. You keep the infrastructure you trust, add the context you’ve been missing, and deliver a smoother AI-to-Agent handoff experience for your customers and your team.

YOU'RE ALREADY 25% INTO THE OPEN CTI TRANSITION WINDOW. Understand your options before the deadline. If you're connecting Avaya and Salesforce through Open CTI today, now is the time to start planning. The goal isn't simply replacing technology. It's finding the right long-term approach for your contact center.

Open CTI retirement may feel years away, but we're already approaching the first quarter of our planning window. If you're running Avaya with Salesforce today, the question isn't whether you'll need a new strategy. It's what that strategy looks like. Explore the paths available before deadlines start driving decisions.