Air France KLM Martinair Cargo

Every day, freight forwarders navigate a world of tight deadlines, changing details and constant pressure, switching between emails, documents, systems and manual entries. myCargo makes booking easier, with less manual work and everything you need in one digital platform. Less complexity in the process, and more time for what actually matters: moving cargo. Discover myCargo via the following link: https://lnkd.in/eTVjh_KQ Stay in control, stay calm. myCargo. Your Best Way Forward. #AFKLMPCargo #HeretoConnect #myCargo #digital

Every day, freight forwarders navigate a world of tight deadlines, changing details and constant pressure, switching between emails, documents, systems and manual entries. myCargo makes booking easier, with less manual work and everything you need in one digital platform. Less complexity in the process, and more time for what actually matters: moving cargo. Discover myCargo via the following link: https://lnkd.in/eTVjh_KQ Stay in control, stay calm. myCargo. Your Best Way Forward. #AFKLMPCargo #HeretoConnect #myCargo #digital

Listening is only the beginning. Acting is where change happens. In this episode of Inside Cargo, Caroline Starke, Marketing & Communication France at AFKLMP Cargo, shares how customer feedback becomes more than an insight. It becomes a way to move faster, collaborate more smoothly and stay focused on what matters most: the customer. As Caroline puts it: “It’s about making sure the customer’s voice is heard and acted on, across all teams and in everything we do.” Because when listening leads to action, every step in the journey can become simpler, stronger and more connected. Watch the video to hear Caroline’s perspective. #AFKLMPCargo #HeretoConnect #InsideCargo #CustomerExperience #CustomerCentricity

Every improvement starts with listening. In this episode of Inside Cargo, Anne Durrieux, Head of Customer Experience at Air France KLM Martinair Cargo, shares how customer feedback helps drive meaningful improvements across our business. As Anne puts it: “Listening is just the first step. What really matters is taking action.” Because customer centricity is not about collecting feedback. It's about turning insights into meaningful actions and creating better experiences for our customers. A special thanks to Magalie Carrere from PROJECTIONS CLIENTS for helping us bring our customer journeys to life and embed customer thinking into the way we work. Watch the video to hear Anne's perspective. #AFKLMPCargo #HeretoConnect #InsideCargo #CustomerExperience #CustomerCentricity

"Only when companies go beyond their comfort zones and start cooperating will they be able to address the climate crisis." During our Warehouse Tour at Schiphol, organized together with Smart Freight Centre, we spoke with Alexandros Theodoropoulos, Sustainability Director at Philips, about the role collaboration plays in building a more sustainable supply chain. As Alexandros highlights, meaningful progress depends on companies working together across the value chain. From packaging and transportation to ground operations, shared responsibility is key to accelerating sustainability in logistics. Watch the interview to hear his perspective. #AFKLMPCargo #HeretoConnect #Sustainability #Collaboration

Here at Air France KLM Martinair Cargo, customer centricity is not owned by one department. It runs through Sales, Operations, Customer Service, PRM, Digital and every team involved in the journey. That’s why customer feedback matters. As an important signal that helps us improve the experience step by step, across the entire chain. As Caroline Starke shares in this Inside Cargo episode: “It’s about making sure the customer’s voice is heard and acted on, across all teams and in everything we do.” Because when every connection works better together, the customer feels the difference. Watch the video to meet the people behind the experience. Anne Durrieux Grégoire Soulié #AFKLMPCargo #HeretoConnect #InsideCargo #CustomerExperience #CustomerCentricity