ActiumHealth

💡 Curious what AI call center agents could mean for your bottom line? Answer a few quick questions and get your customized ROI report today.

Patient caller: I'd like to refill a prescription. AI agent: You have a prescription for Atorvastatin, which is also known as Lipitor or Atorvaliq. Would you like to refill this prescription now? Patient caller: Yes AI agent: I can refill your Atorvastatin at CVS Pharmacy, located at 112 West 34th Street in New York. Would you like to use this pharmacy for your refill? Patient caller: Yes AI agent: Your prescription for Atorvastatin has been sent to CVS Pharmacy. You will also receive a confirmation email.

📊 See the financial impact AI call center agents can have on your health system's operations. It only takes a minute to get your personalized ROI report.

A few weeks ago, I had the privilege of being interviewed by Authority Magazine about the future of patient communication technology in healthcare. It was a great opportunity, but like most interviews, there were things left unsaid. Thoughts I self-edited. Questions I wish they’d have asked. Let's get into it together. The Question I Wish I’d Been Asked: "Why is AI held to a higher standard than humans?” And my answer: I've listened to thousands of calls. I've heard hospital operators hang up on bleeding post-op patients. I've documented 60% call abandonment rates. Yet when we propose an AI solution that answers 100% of calls with 95% accuracy, suddenly everyone requires perfection. The Question No One Asks: "What Happens When We Get This Right?". We already are. Houston Methodist handles 1.6 million calls annually with our virtual agents. Nebraska Medicine is automating 70% of its inbound calls. - Every call is answered immediately, in dozens of languages - Every appointment request is handled efficiently - Every prescription refill happens seamlessly - Every healthcare worker can focus on complex, meaningful patient interactions There is so much more to cover, but it really comes down to this: The technology works. The business case is proven. The patient outcomes are better. Read the rest of my thoughts here. And then let me know what you are waiting for. https://lnkd.in/ejJXwrec #patientengagement #patientaccess #aiinhealthcare

Patient caller: I have a rash on my arm. AI agent: Thank you for sharing that. You will most likely need to see a primary care doctor or a dermatologist. Would you like to schedule with your primary care doctor first? Patient caller: Yes. AI agent: The first available appointment with your primary care doctor, Eliza Lin, is on Friday at 9AM. Would you like to book this time? Patient caller: How about Tuesday morning? AI agent: Dr. Lin is avalable next Tuesday at 8:30AM, 9:00AM, or 9:30AM. Would you prefer any of those times? Patient caller: I will take the 9:30 slot. AI agent: Your appointment is confirmed.

AI in healthcare isn’t just a future possibility; it’s already here. 🏥Houston Methodist is leading the way, automating 2.2 million inbound calls every year with AI-powered call automation. The result? Faster patient access, reduced burden on staff, and more focus on the calls that truly matter. If they’re already realizing these benefits, what’s stopping your organization from doing the same?