Acclaim Limited

Big news from Team Acclaim today. 💚 We’re delighted to share that Craig Williamson has been promoted to Head of Operations. Craig has been a key part of our journey since 2018, and this promotion is a very well-deserved recognition of his hard work, leadership, and the calm, reliable way he supports our clients and our team. We’re excited to see him bring his experience into this new role and help steer Acclaim through its next stage of growth. 👇 Join us in congratulating Craig on his promotion.

It’s a happy day at the Acclaim office as we celebrate our Finance Director’s 7-year anniversary with Acclaim. If there’s one word for Irena Hill, it’s exceptional, and we don’t say that often. She’s the kind of support system we wish every team had because our accounting team has been thriving with her on board. We’re lucky to have her, and we wish her nothing short of continued success. 💚

Big news from the Acclaim team! We’re excited to share that Shemuel Redwood-Sawyerr has been promoted to Finance Manager! Shem joined us just over a year ago, and the growth, dedication, and support he’s brought to the team since day one have been incredible. We’re so proud of everything Shem’s achieved and even more excited to see what’s next. Congratulations, Shem! 💚

One of the things I think makes a difference at Acclaim is that we're independently owned. That has quite a big impact on how we operate. Our independence gives us the freedom to take a longer-term view of the business and focus on building relationships and providing valuable service to our clients, without having to worry about meeting targets set by external equity investors. Obviously, we're still a business. We want to grow, bring in new clients and develop the services we offer. But we also want to make sure we're looking after the clients we already have, rather than focusing purely on new business. For us, the two are equally important, and being independently owned allows us to focus on both.

They might be sending emails to a generic mailbox, bouncing around different contacts, or waiting longer than they should for a relatively straightforward answer. I think where we potentially stand apart is our responsiveness and the personal relationships we have with our clients. When someone makes that first enquiry with Acclaim, you're dealing directly with either myself or our managing director from the outset and throughout the onboarding process. Then, once you're onboarded, you'll have a dedicated administrator or client services manager who actually gets to know you and your business. I've been with Acclaim for close to nine years, and we've got other members of the team who've been here for ten or more, so you're not constantly having new people picking up your file and having to learn your business all over again. That consistency is important and I think it’s something clients really value. When you've worked with someone for five or ten years, you know their business, you know their personal requirements, and you've built a relationship with them. And ultimately, I think that's what good client service should look like.

20 years of Acclaim, and a lot of lessons along the way. 💚 When Brian Byers founded Acclaim in 2006, the goal was never simply to build the biggest business. It was to build a good one, shaped by good people, strong relationships, trust and high standards. Two decades later, a lot has changed, but those foundations haven’t. In his latest article, Brian looks back on 20 years of leading Acclaim and shares some of the lessons that have stayed with him along the way, from building a strong culture and investing in people, to growing sustainably, embracing change and making sure the business never loses what made it Acclaim in the first place. There’s plenty to look back on, but even more to look forward to. Read Brian’s full reflections on 20 years of Acclaim here: https://lnkd.in/eTC8s52r