Wonderful

Liberty Latin America serves millions of customers across more than 20 countries and territories. Now, it’s reimagining how it serves them with AI. Starting with billing inquiries in Puerto Rico, Liberty is expanding AI agents into collections and sales, with a bigger ambition: bringing AI to more customer journeys, business functions, and markets. Watch their story.

Octopus is one of Hong Kong's most widely used contactless payment platforms, with over 36 million cards and products in circulation powering transport, retail, and everyday transactions. Wonderful is proud to serve as an AI transformation partner for Octopus' AI Sandbox initiative. Read more about our collaboration in the South China Morning Post SCMP here: https://lnkd.in/dVwNH7FN

PPC Romania cut its average handling time from 6 minutes to 90 seconds, achieved a 77% containment rate, and reached 91% positive customer feedback, with a voice agent live in production within 4 weeks. One of Romania's leading integrated energy providers, PPC, faced seasonal spikes in billing and contract volume that regularly outpaced the team's capacity, stretching queues and driving up abandonment rates. Wonderful's on-site team built an agent that resolves billing inquiries, guides payment methods, registers proof of payment, and surfaces line-by-line invoice breakdowns while integrating directly with PPC's billing, contract, and IVR systems in a secure Amazon Web Services (AWS) environment. "Wonderful delivered production-ready voice agents in four weeks, integrated with our billing and contract systems from day one. Their ability to move fast and handle complex edge cases reshaped how our leadership views AI in customer operations." - Ioana Alexandra Krekan, Customer Operations Director, PPC Romania Read the full story: https://lnkd.in/dG36WSQF

Wonderful agents can now use computers. On a dedicated virtual machine, they operate business workflows and functions, the way a human employee does - reading, clicking, navigating, thinking, populating fields, running full workflows. On any legacy system, no API required. Software running most large enterprises was never built for AI integration - blocking the transformation organizations are looking for. Closing the gap between what models make possible and what enterprises can actually do with them - that's what Wonderful is for. Another step in pushing the frontier of applied AI.

TIM is rethinking how the company operates in the age of AI. Watch their CEO, Pietro Labriola, on transforming Italy’s largest telco with Wonderful.

It can take airlines hours to rebook hundreds of passengers after a cancelled flight. This takes seconds. Watch how Wonderful handles a disruption end to end, from finding the best alternative for each passenger to rebooking the flight, arranging a hotel, and reissuing the ticket directly in Amadeus. The passenger confirms once. The agent handles the rest, with no API required. And the entire experience runs through agents, applications, and generative UI built natively on Wonderful.