Upptec

A claims handler told us: "Upptec is the best part of my job, besides my salary." We didn't say it. One of our customers did. A claims handler who uses Upptec every day. To us, that's the highest praise we could receive. When people genuinely enjoy the tools they work with, decisions are made faster, work becomes easier, and customers notice the difference. That's why insurers choose Upptec. We build a platform that automates content claims of all sizes, and one that people actually love using.

Grandma's question is valid. She buys train tickets in seconds, logs in with BankID, and pays with Klarna. Then she breaks her phone, and suddenly everything takes weeks. Claims handlers lose their days to admin, chasing information, and jumping between systems that don't talk to each other, and the human part gets squeezed out. Automate content claims, and the time comes back: a quick answer, a fast payout, a new phone in Henrietta's hand.

The biggest opportunity in claims automation isn't replacing people. It's removing repetitive work from high volume claims so claims handlers can focus on the cases where their expertise creates the most value. Mobile phone claims demonstrate what's possible. With structured data, up to 98% can be settled automatically. The same approach can be applied across many other content claims, creating faster settlements, lower operational costs and a better customer experience. Folksam is one insurer already doing it.

I gave five of the biggest AI models the same washing machine to value, then ran it again the next day. Ten answers. Almost all of them wrong. One came in 6,500 SEK too low, another 5,559 SEK too high, and a few pointed to products you can't even buy anymore. They sound certain every time, which is the scary part. I wrote up what happened, and why a valuation you can't reproduce is a valuation you can't trust.

Fremtind insures more than half of all homes in Norway. Now they’re using Upptec for content claims. 💛 Read more here: https://lnkd.in/e8RWBeqT

More than a decade ago, Folksam became the first insurer in Sweden to integrate Upptec for automated claims submission. Today, 98% of their mobile phone claims are handled automatically. What started as a bold automation initiative has grown into a long-term partnership built on measurable results and a shared ambition to challenge what's possible in claims automation. And together, we're already building what's next.