Tyme Global

Your guests don’t stop booking at 5pm – so why should your reservations team? Late-night planners, last-minute business trips, families comparing options on a Sunday afternoon… if no one’s there to answer, those bookings go somewhere else. Tyme Global’s 24/7 Central Reservations gives you a live, brand-trained team around the clock – answering calls, emails and enquiries long after your on-property office closes. No voicemail. No “call back tomorrow.” Just real people, always on. With Tyme Global, you can: • Be truly 24/7 – every time zone, every season • Capture bookings overnight, on weekends and holidays • Smooth out peak demand without hiring extra shifts • Keep a consistent brand voice, no matter who’s online • Turn more “just checking rates” conversations into confirmed stays Your guests get instant answers whenever they’re ready to book. Your team gets to go home on time. Your revenue keeps working while you sleep. 👉 See how 24/7 Central Reservations can keep your booking engine always open: https://lnkd.in/da8Jp3Ux

Every unanswered call or abandoned web enquiry is more than a missed booking – it’s a guest choosing somewhere else. Between phones, OTAs, chat and email, your team is stretched thin. They’re trying to serve guests on-property and capture every reservation that comes in. Something has to give. Tyme Global’s Central Reservations team steps in as your dedicated, 24/7 booking engine – real people, trained on your brand, focused on one thing: turning enquiries into stays. With Tyme Global, you can: • Capture more bookings from phone, email, OTA and web enquiries • Give guests a friendly, knowledgeable voice any time of day or night • Support multiple properties and brands from one expert team • Smooth out staffing challenges in peak season, events and group periods • Boost revenue with upsells, cross-sells and smart rate recommendations Your guests get fast, confident answers. Your team gets breathing room. Your hotel gets more heads in beds – without the headaches of hiring, training and scheduling. 👉 See how Central Reservations can help you convert more enquiries into confirmed guests: https://lnkd.in/da8Jp3Ux

Your front desk is doing it all – walk-ins, VIPs, emails… and a nonstop ringing phone. Every missed or rushed call is a lost guest moment (and a potential bad review). Tyme Global’s PBX Guest Services plug in as your 24/7 call team, delivering Forbes 5-Star–level service with zero new hardware or number changes. Our remote PBX operators: • Answer every call quickly, day or night • Handle questions, transfers, wake-up calls & service requests • Flex up for peak season and events, down when it’s quiet • Improve response times, guest scores and costs – without extra headcount Every call is quality checked, with clear reporting on volumes, answer times and transfers so you stay in control. Keep every call on-brand, on-time and off your front desk’s plate: https://lnkd.in/dumDafWS

Your guest inbox shouldn’t feel like a second full-time job. Overflowing emails, OTA messages, rooming lists and reports don’t just slow you down – they quietly drag down guest satisfaction and burn out your team. Tyme Global’s Email Inbox & Data Services act as your remote back office – clearing the backlog, keeping every message on-brand, and handling the admin your team doesn’t have time for. We help you: • Clear email and OTA backlogs fast • Manage reservations, changes & cancellations • Keep rooming lists and extranets up to date • Process payments, reports and reconciliations • Tackle once-off projects like data migrations and seasonal admin You get faster responses, happier guests, less admin, and support that scales with your seasons – all without adding headcount or office space. 👉 See how we can take email, data entry and digital admin off your plate: https://lnkd.in/dNTcXnHy

In hospitality, “I’ll get to it later” quietly turns into missed emails, wrong data and unhappy guests. When inboxes pile up and rooming lists aren’t accurate, teams scramble, guests wait longer, and small errors become big problems at check-in. Tyme Global’s Email Inbox & Data Services give you a remote team focused on two things: 👉 Faster responses 👉 Accurate, up-to-date data We help you: • Reply to guest and OTA emails quickly – with clear, on-brand answers • Keep rooming lists, extranets and PMS data accurate and in sync • Process changes, cancellations and special requests without details slipping through • Maintain clean reports and reconciliations your revenue and finance teams can trust • Scale support up or down as seasons and demand change The result? Fewer mistakes. Faster replies. Calmer teams. Happier guests. If your inbox and data tasks are slowing down service on-property, it’s time to hand them to a partner built to handle them. 👉 See how Tyme Global can give you accurate data and quicker responses without extra headcount: https://lnkd.in/dNTcXnHy

Guests don’t think in shifts – they just expect answers, right now. Skye, Tyme Global’s virtual agent, is your always-on front desk backup. It picks up instantly, 24/7, handling routine questions and requests across voice, web chat, WhatsApp, SMS and email – so your team doesn’t have to. No more phones ringing off the hook at check-in. No more guests waiting on hold for simple answers. Skye steps in to: • Answer FAQs in seconds (directions, parking, check-in/out, amenities) • Take messages and create tickets for housekeeping, maintenance & concierge • Capture details for reservations or callbacks when guests prefer a human • Handle volumes that would take multiple staff members – with zero hold time Your guests get fast, consistent service at any hour. Your staff get to focus on complex, high-value interactions instead of repeating the same answers all day (and night). If your hotel wants to feel “always available” without burning out your team, Skye is the always-on agent in the background keeping everything moving. 👉 See how Skye can keep your guest communication live 24/7: https://lnkd.in/dCSa-aGW