Total Customer Connect (TCC)

TCC's industry trained professional call center agents contact your inactive or "lost souls" customers to invite them back to the dealership. We have made over 21 million calls and are ready to put that experience to work for you.

Why spend time and effort prospecting for potential vehicle purchasers when you can find them among your current service customers? With our Equity Mining tool, it’s easy to identify service appointment customers that have positive equity.

Efficiency is key, especially in managing customer interactions. Our system can analyze caller intent in real time, offering personalized solutions and anticipating needs based on past interactions.

How many different software systems do your advisors use? ServiceConnect is designed to keep your team as efficient as possible while providing information and professional estimates to your customers.

Why have your customer wait to pay at the time of vehicle pick up when you can provide the convenience of reduced contact and payment prior to their vehicle pickup? It’s as simple as sending a text or email notification letting a customer know that their vehicle is ready, with a link to their invoice allowing them to make payment.

Manage recall campaigns efficiently to load your shop properly. TCC’s custom recall program will allow you to pinpoint customers in your database with open safety recalls as well as those outside of your database.