Temenos

Customers want personalization, security and better service across every channel.

According to Celent's research, consumer sentiment toward banks is middling—not exceptionally positive or outright negative. This creates a retention risk for banks across the globe. In fact, 25% of customers have recently considered switching banks.

Customers want better digital experiences. Are banks investing in the right technology foundations to deliver them?

41% of banking customers are embracing conversational AI, but privacy and data security concerns remain.

European consumers expect more personalized banking experiences. Are banks investing in what matters most?

European consumers are willing to switch for better rates, fees and digital experiences.