TDCX

Welcome home, TDCX Lisbon! 🇵🇹 Our Lisbon pioneers celebrated opening day alongside our leadership team. The campus is designed to feel like home, with space built for collaboration, training, and wellbeing. Every person here will help shape what TDCX Portugal becomes as the team grows. See how our AI-enabled, multilingual team will support brands across Europe: https://lnkd.in/eTubgvFH #CX #AI #EnableTheFuture

Speed and cost per interaction have always defined CX success. Cost per resolution is where margin is won or lost. ted, TDCX's GenAI-powered agent assist brings business knowledge and AI-guided responses into one workspace, so agents resolve faster and more accurately. For a global travel and mobility leader: ✅ Response time cut from 40 minutes to 1 minute ✅ 39% increase in agent productivity ✅ 33% more cases resolved daily Read the blog by Christian Hasselström, Director, Client Success and Solutions – Travel and Hospitality at TDCX, to discover how orchestrating AI and GenAI can help optimize cost per resolution and transform CX: https://lnkd.in/gr2cHcat #CX #AI #Outsourcing #EnableTheFuture

Every customer interaction carries a signal. But when feedback piles up faster than teams can make sense of it, public agencies face growing pressure to understand their communities at scale. ClarityCX, TDCX's AI-enabled Voice of Customer solution, closes that gap. It turns calls into text that teams can search and analyze, with personal details automatically masked. For a government agency, that meant: ✅ 15,000+ calls made searchable, with personal details protected ✅ 63 custom metrics built to track service performance and policy effectiveness ✅ 10+ days of call review time saved every month ✅ 3 weeks from setup to full rollout That gave teams a clearer view of what citizens were raising and why, so they could fix the issues driving the most calls. Read the case study: https://lnkd.in/d5YKBygg #ClarityCX #CustomerExperience #VoiceOfCustomer #AI #CXTransformation #EnableTheFuture

AI is changing how CX operations scale, but technology is only part of the equation. 🧩 The next phase of AI-enabled CX also depends on how technology works alongside local-market expertise, from language and cultural context to quality assurance and frontline decision-making. TDCX Foshan brings these elements together, combining native Cantonese and Mandarin talent with AI-enabled workflows across quality assurance, agent-assist workflows, and voice-of-customer analytics. In his latest TNGlobal Q&A, Michael Cowell, Managing Director of TDCX Hong Kong, discusses the thinking behind the Foshan model, the role of the Greater Bay Area in regional CX delivery, and what changes when AI becomes part of how an operation is designed rather than simply added as a tool. Explore the conversation here: https://lnkd.in/eghsysAA #CX #AI #TDCXFoshan #EnableTheFuture

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