Switchboard, MD

What happens when providers cut portal message touches by 42%? Clinician burnout drops, and patient care moves faster. A large health system recently partnered with Switchboard, MD to deploy MDAware, a physician-built AI triage agent that automates inbox management with clinical precision. Within weeks, the system's primary care teams saw dramatic improvements: ✅ 42% fewer provider message touches ✅ 53% of messages instantly routed to the correct team ✅ 37x faster responses for urgent patient messages ✅ $860k in projected new revenue from newly-scheduled visits "Switchboard, MD has shown the ability to be nimble," said the VP of Clinical Applications. "They're not just looking to implement their current technology; they're looking for ways that they can adapt their technology to solve your specific problems. I've really appreciated that they truly are a partnership." By eliminating unnecessary touches and manual triage work, MDAware reduced a major source of clinician burnout and enabled care teams to spend more time with patients, not portals. Read the full case study: https://lnkd.in/eFqmJujN #inbasket #EHR #AgenticAI #HealthTech #DigitalHealth #HealthcareInnovation #HealthIT #Burnout

The inbox isn’t slowing down, and triage needs to catch up. Recently, Duke Health’s adult reconstruction team uncovered a 𝟭𝟯-𝗳𝗼𝗹𝗱 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗽𝗮𝘁𝗶𝗲𝗻𝘁 𝗺𝗲𝘀𝘀𝗮𝗴𝗲𝘀 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝟮𝟬𝟭𝟳 𝗮𝗻𝗱 𝟮𝟬𝟮𝟰 [DOI: 10.1016/j.arth.2025.06.069]. Despite surgical volume merely doubling, message volume ballooned from 7,700 to 105,000 - nearly 36 messages for every joint replacement. Just 20% of patients accounted for nearly 60% of these messages, and most were managed by overburdened APPs and surgeons. And this is just one team. Switchboard, MD helps health systems and hospitals turn inbox overload into streamlined workflows. Our physician-built AI triage agent integrates directly with your EMR to route and prioritize messages, ensuring the right team sees the right message quickly. And we’ve proven it works, in a NEJM AI-published study with Emory Healthcare [DOI: 10.1056/AIoa2400354]: • Healthcare staff underwent >𝟮 𝗳𝗲𝘄𝗲𝗿 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 per patient inquiry, 𝗰𝘂𝘁𝘁𝗶𝗻𝗴 𝘂𝗻𝗻𝗲𝗰𝗲𝘀𝘀𝗮𝗿𝘆 𝗵𝗮𝗻𝗱𝗼𝗳𝗳𝘀 𝗯𝘆 𝟰𝟬% and ensuring messages reached the right team instantly. • Conversations completed 22.5 hours sooner, an 𝟴𝟰% 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗶𝗻 𝗺𝗲𝗱𝗶𝗮𝗻 𝗿𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝘁𝗶𝗺𝗲. • 𝟵𝟳.𝟴% 𝗺𝗼𝗱𝗲𝗹 𝗮𝗰𝗰𝘂𝗿𝗮𝗰𝘆 in message classification across all categories. If your inbox is growing faster than your team, let’s talk: https://lnkd.in/eZGZ6rB6 #AgenticAI #HealthTech #DigitalHealth #HealthcareInnovation #HealthIT #HealthcareLeadership

Don’t let patient care start with ghosted voicemails. When patients leave a voicemail, they expect care to follow up quickly. Too often, messages sit unanswered for days—or never receive a response at all. Patients call back again and again for the same issue, only adding to the backlog. As backlogs grow, staff are stretched thin, leaving patients frustrated and teams overwhelmed. Switchboard, MD changes this dynamic by converting voicemails into structured, actionable information: • 𝗧𝗿𝗮𝗻𝘀𝗰𝗿𝗶𝗯𝗲𝗱 𝗮𝗻𝗱 𝘀𝘂𝗺𝗺𝗮𝗿𝗶𝘇𝗲𝗱 𝗳𝗼𝗿 𝗰𝗹𝗮𝗿𝗶𝘁𝘆 • 𝗠𝗮𝘁𝗰𝗵𝗲𝗱 𝘁𝗼 𝘁𝗵𝗲 𝗰𝗼𝗿𝗿𝗲𝗰𝘁 𝗽𝗮𝘁𝗶𝗲𝗻𝘁 𝗿𝗲𝗰𝗼𝗿𝗱 𝗶𝗻 𝘁𝗵𝗲 𝗘𝗠𝗥 • 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗼 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗮𝗰𝘁𝗶𝗼𝗻𝘀 & 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗲 𝗿𝗼𝘂𝘁𝗶𝗻𝗲 𝘁𝗮𝘀𝗸𝘀 (𝘦.𝘨., 𝘤𝘢𝘭𝘭 𝘱𝘢𝘵𝘪𝘦𝘯𝘵 𝘵𝘰 𝘳𝘦𝘴𝘰𝘭𝘷𝘦 𝘪𝘯𝘲𝘶𝘪𝘳𝘺, 𝘪𝘯𝘪𝘵𝘪𝘢𝘵𝘦 𝘴𝘤𝘩𝘦𝘥𝘶𝘭𝘪𝘯𝘨 𝘰𝘶𝘵𝘳𝘦𝘢𝘤𝘩, 𝘧𝘶𝘭𝘧𝘪𝘭𝘭 𝘳𝘦𝘧𝘪𝘭𝘭 𝘳𝘦𝘲𝘶𝘦𝘴𝘵, 𝘦𝘵𝘤.) At Georgia Eye Partners, this meant repeat calls about the same issue dropped by 78%, while patient sentiment improved by 52%. Staff were resolving requests faster and spending less time managing messages, freeing them up to focus on patient care. “With limited staff and high patient demand, staying on top of voicemails became nearly impossible. 𝗪𝗶𝘁𝗵 𝗦𝘄𝗶𝘁𝗰𝗵𝗯𝗼𝗮𝗿𝗱, 𝘄𝗲’𝘃𝗲 𝗴𝗼𝗻𝗲 𝗳𝗿𝗼𝗺 𝗵𝗮𝘃𝗶𝗻𝗴 𝗮 𝗹𝗲𝗻𝗴𝘁𝗵𝘆 𝘃𝗼𝗶𝗰𝗲𝗺𝗮𝗶𝗹 𝗯𝗮𝗰𝗸𝗹𝗼𝗴 𝘁𝗼 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗶𝗻𝗴 𝘁𝗮𝘀𝗸𝘀 𝘁𝗵𝗲 𝘀𝗮𝗺𝗲 𝗱𝗮𝘆." - Kimberly Monroe, Director of Clinical Process If you’re ready to tackle your voicemail backlog, let’s chat: https://lnkd.in/eZGZ6rB6

Over 1,000 calls per day. Patients frustrated. Staff juggling disconnected systems. Dr. Amar Patel at SCOS Orthopedic Specialists explains why they needed a new approach, and why Switchboard, MD’s AI + human blend stood out. Full case study & interview: https://lnkd.in/e7uqiMrg #AgenticAI #HealthTech #AIContactCenter #HealthcareInnovation #HealthIT #HealthcareLeadership

👻 Don’t ghost your referrals! 1 in 4 land on the wrong fax line, haunting the wrong inbox. Switchboard, MD helps make sure every referral gets found and every patient gets scheduled. Happy Halloween! 🎃 #Halloween #ReferralManagement #PatientAccess #HealthIT

How many brilliant people on your team went to work in healthcare to babysit fax machines? When 177 records requests can quietly steal 18 hours a month, your staff ends up doing busywork instead of patient work. Switchboard, MD trims that down to about 90 minutes by classifying, matching, and preparing each request automatically, so your team can finally spend their days on care, not clerical chores.