Staffino

44% of Romanian organisations still don’t use AI to analyse customer feedback. At the same time, companies are listening across more channels than ever, from digital feedback and online reviews to call-centre conversations and frontline teams. 👂🏻 So the question is no longer just “Are you listening to your customers?” It’s “Can you turn everything you hear into something useful?” In Part 3 of the CX Maturity Study Romania, conducted by Staffino in collaboration with Customer Experience Romania and Gabriela Ciupitu, CCXP, we take a closer look at how Romanian organisations approach Voice of Customer and Customer Journey Management. 🗺️ We explore where companies are making progress, where the biggest gaps remain, and why collecting feedback is only the beginning. Read Part 3 here: https://lnkd.in/eUiWaPsv And there’s one more part to come: Employee Journey. 🧑🏻💼 Stay tuned to find out how employee experience fits into the wider picture of CX maturity in Romania. #VoiceOfCustomer #CustomerJourney #CX #Romania #Staffino

Employee experience isn’t one-size-fits-all. Our newest case study proves it. With a diverse workforce spanning office-based and field-based roles, PAAS - Bratislavský parkovací asistent wanted to understand what really shapes employee loyalty, engagement, and satisfaction across the organisation. An anonymous, tailored EX survey with Staffino revealed some striking differences and some clear strengths: 📈 eNPS reached 38, well above the public-sector benchmark. 💡 93.5% of employees said their work has a clear purpose. 👥 87.1% rated their relationship with their direct manager positively. But the overall numbers only tell part of the story. The data showed that employee loyalty grows with tenure, while the experience of physical safety can differ significantly between office-based and field-based employees. Curious about the findings? 👉 Read the full case study: https://lnkd.in/eC8c3Vgv Check out how a tailored employee survey can give you a clearer understanding of the realities employees experience across your organisation, and where greater attention could make the biggest difference. #employeeexperience #EX #employeeengagement #employeefeedback #staffino

We’ve spent the last three years looking at how CX is evolving in Romania. And one thing has become increasingly clear: CX is moving from strategy to execution. But the journey is far from finished. Drawing on insights from almost 100 Romanian organisations across 18 industries, the CX Maturity Study Romania offers one of the broadest snapshots of customer experience maturity in Romania to date. 🇷🇴 Together with Customer Experience Romania and Gabriela Ciupitu, CCXP, we’ve taken a closer look at where Romanian organisations stand today, how CX maturity is evolving, and what separates having a CX strategy from truly embedding customer-centricity across the business. 💬 As our own Stefan Dumitru puts it: “True CX maturity begins when the voice of the customer is systematically transformed into business decisions.” What does that look like in practice? And where are Romanian companies still facing the biggest gaps? We explore it all in Part 1 of the CX Maturity Study Romania. 👉 Read the full study summary: https://lnkd.in/eDX-S-nh And this is just the beginning. More deep dives into CX strategy, governance, technology, VoC, customer journeys, and employee experience are coming soon. #CustomerExperienceRomania #CXMaturity #CX #Romania #CustomerCentricity #Staffino

🔨 What makes Dedeman a go-to choice for Romanian DIY shoppers? Public reviews show that customers particularly value Dedeman for its product range and pricing. 🏆 The brand also performs positively in store experience, giving customers a strong combination of variety, value and a pleasant shopping environment. Dedeman also has the widest geographic footprint in our analysis, with 512 reviews across 6 locations! This broad presence makes accessibility another important part of the brand’s customer proposition. 👏 With a strong product offer and a clear value proposition, Dedeman stands out as a retailer that gives Romanian shoppers plenty of choice under one roof. 🛠️ Read the full Staffino Public Review Spotlight article here: https://lnkd.in/edqqAFND Discover what customers value most about Romania’s leading DIY and furniture retailers! #staffino #customerexperience #publicreviews #dedeman

🏅 In our latest Staffino Public Review Spotlight, Kaufland Romania & Moldova 🇷🇴 earned the position of leader in overall customer satisfaction. With the highest average customer rating among all analysed supermarket chains and one of the strongest net sentiment scores in the market, Kaufland stands out for delivering a consistently positive shopping experience. 👏 Customers most frequently praise the chain's wide product range, freshness, store condition, and convenient locations. Rather than relying on a single standout category, Kaufland performs strongly across multiple aspects of the customer journey, making it a natural choice for weekly grocery shopping. 🛒 Want to discover what customers appreciate most about Romania's leading supermarket chains? Read the latest Staffino Public Review Spotlight: https://lnkd.in/eeqE7qYg #staffino #customerexperience #publicreviews #kaufland

🏅 In our latest Staffino Public Review Spotlight, Lidl România emerged as a leader in product range, freshness, and bakery experience. Among all supermarket chains analysed, Lidl achieved some of the strongest results across key customer experience categories, including assortment, freshness, bakery & deli, store condition, and pricing perception. 👏 Customers consistently associate Lidl with fresh products 🥬, a strong product mix, and a pleasant shopping environment. It is also the only chain in the analysis to achieve clearly positive sentiment in the staff & service category, highlighting the role employees play in creating a positive customer experience. 🛒 ❤️ Want to discover what customers appreciate most about Romania's leading supermarket chains? Read the full Staffino Public Review Spotlight: https://lnkd.in/exQExaqe #staffino #customerexperience #publicreviews #lidl