SmartChoice

What if you could improve patient satisfaction and take pressure off your call centers at the same time? Well, now you can. Our Interactive Voice Response (IVR) and SMS routing automation solution directs your patients’ calls and texts to the most qualified person right away – so you don’t have frustrating misroutes while also improving overall resolution time. And all of it is fully HIPAA compliant through our best-in-class security solution that’s designed to prevent any unauthorized access.

Are you ready to lower your call centers' operational costs while making patients happier at the same time? It might seem a little farfetched, but we know how to do it. Our Interactive Voice Response (IVR) and SMS routing automation product gets patients to the department they need without having to get a live agent involved. This frictionless process creates a seamless experience for both patients and providers. And it’s available 24/7/365 so requests can come through after hours without the need for the person to call back the next day.

Every financial services organization moves at its own pace. No two companies are alike when it comes to modernizing their telecom infrastructure. Our approach lets you migrate your physical Avaya, Cisco or Mitel systems into Microsoft Teams without losing any of the features you've been used to like ringdown, 'call barging' and shared trader lines. You can complete the process in phases versus at all once – keeping you on budget and not overwhelming your IT team – while still maintaining full compliance.

We get it. Compliance is paramount in financial services. Through SmartChoice, you can seamlessly integrate SMS conversations into Microsoft Teams, making them fully comprehensive and easy to search. Need to review an SMS conversation quickly? No problem. We've got you covered, just in case regulators or internal departments come calling.

Want secure, compliant, and reliable telecom services for your financial firm? Let us be your signature service managed connectivity provider. As the sole point of contact for your enterprise technology solutions, our U.S.-based support team is here for you 24/7/365 to ensure your company stays operational and focused on what really matters to your business – your customers. And it isn't just our premium support package that makes us different. We bring industry-leading features like Microsoft Teams integrated ringdown, an SMS channel within Microsoft Teams that syncs with Global Relay and other compliance products as well as a phased approach to moving your traditional Avaya, Cisco, or Mitel systems to the Microsoft Teams cloud infrastructure.

When time is money, you can't afford to waste seconds fumbling around. Our Microsoft Teams ringdown service provides a direct, always-open voice path so you can connect immediately with your colleagues. This seamless function converts your traditional physical ringdown service into a cloud-based tool, bringing you simplified communications at every one of your locations. And you'll still have 'call barging' and shared line functionality just as you did before. No dialing, no waiting, just an immediate, reliable connection every time.