Sendcloud

Door de groei van XXL Nutrition werd het logistieke proces steeds complexer. Nieuwe vervoerders, tijdvaklevering, afhaalpunten. Elke wijziging vroeg om developer support. Daarom stapten ze over op Sendcloud. Nu is het proces volledig gecentraliseerd en dat levert mooie resultaten op: ✓ Zelf vervoerders en verzendmethodes toevoegen zonder developer-inzet ✓ Meer zendingen naar afhaalpunten, goed voor circa €0,50 besparing per pakket ✓ Minder WISMO en snellere afhandeling van verzendgerelateerde vragen XXL Nutrition verstuurt nu meer dan 100.000 orders per maand op een snellere en slimmere manier.

Online Plastics Group selecteert met Sendcloud voor elke zending automatisch de best passende vervoerder. Of het nu gaat om een groot of klein pakket, de ideale vervoerder is altijd beschikbaar. Ook aan de slag met de beste vervoerder voor je type zendingen of de voorkeuren van je klanten? Kies uit 160+ vervoerders en 7.000 verzendmethodes en integreer ze zonder gedoe in je checkout.

We believe that brands should own their own delivery notifications. When we launched Sendcloud back in 2012, the second feature we build was Branded Tracking Emails. About ten years ago we added your very own Tracking Page, to improve visibility on all your order deliveries, fully in the style of your own online store. We created it because we didn’t want to send your customers off to a carrier's generic tracking page the moment their order was shipped 🚚. We believe that you should own your own delivery notifications, from order shipped to every successful (or unsuccessful) delivery. We have kept improving your branded delivery tracking experience ever since. → In 2018 we rebuild and relaunched our entire branded Tracking Emails & Page to improve your brands visibility across the delivery journey → In 2023 we launched Shipping Intelligence with smart delivery events (calculated delays, return to sender, address changes, pick-up reminder etc.) → In 2024 we launched SMS & WhatsApp tracking notifications > to better reach your customers for those critical delivery notifications across channels → Then we acquired Lox, and launched Support & Claim Automation. Because order tracking is connected to lost parcels and claims are a nightmare for many merchants. Over the years, our Tracking notifications (emails, sms, whatsapp), Shipping Intelligence and Support Automation have lived as three separate products. Now, they are all connected. - 96% of all your order deliveries will follow the happy flow: Order shipped, order on route, order delivered to your house or nearby locker. Happy days. - Roughly 4% gets properly delayed or lost. This unhappy flow is rarely communicated to your customers, leading to many WISMO (Where is my order) questions, often 30%-40% of your CS tickets. - Being pro-active on both, in your brands style rather than a generic carrier email, can help boost your brand, the delivery experience and build trust with your customers, even when things go wrong. So today, we’re bringing them together in our new Post Purchase solution. And together, they close the loop: 1️⃣ Pro-active delivery notifications for all your happy flow deliveries: Through Email, SMS, Whatsapp or apps like Klaviyo. 2️⃣ If any issues occur, you will know this before the carrier notifies you, and can pro-actively inform your customer: Delays, lost parcels, or delivery issues that need their attention: Sent pro-active notifications to resolve issues even before they occur 3️⃣ Connected to the tools you already use: Shopify, Magento, Woo, Klaviyo, Gorgias, Zendesk, Freshdesk etc. > communicate from your core systems, powered by Sendcloud Smart Delivery Notifications. Read all about our new Post Purchase product launch in our new blog: https://lnkd.in/eJdwTVWY Want to try out our Post Purchase Solution? Click here to sign up for free. https://www.sendcloud.com/

Het verzenden van meer dan 1000 pakketten per dag zorgt al snel voor een overvolle inbox van je CS-team. Dat was ook het geval voor Online Plastics Group, tot ze voor Sendcloud kozen. Het resultaat? ✓ Meer inzicht in zendingen en hun statussen ✓ Real-time klantcommunicatie en proactieve tracking updates ✓ Minder werkdruk voor de klantenservice

Supportproblemen oplossen nog voordat je klant het merkt? Dat is precies wat XXL Nutrition doet. Bij snelle groei is het niet nodig om het supportteam op te schalen. Met Sendcloud kozen ze voor een slimmere aanpak: ✅ AI neemt het repetitieve werk over ✅ Problemen worden automatisch onderzocht en afgehandeld ✅ Alle vervoerders staan in één overzicht wat zorgt voor flinke tijdsbesparing

I have been dealing with WISMO (Where is my order) for 7 years now. A bad post-purchase experience I once had became the driver to start our own company and help to get rid of this question. So, one of the first things we did when we had our first tracking portal live was developing integrations with CS tools to push events and trigger proactive communication flows towards customers. This would prevent a lot of incoming calls about delivery issues. At Sendcloud, we saw the value of their tracking product: sending branded tracking e-mails, SMS and WhatsApp is a great way to turn a ‘boring’ tracking update into a marketing tool. These would create additional touchpoints between merchants and customers and boost brand awareness. Yet, this works best when a parcel follows the happy flow. But eventually, if something goes wrong, it’s not just about informing the recipient, but also about handling the investigation process at the carrier side. Luckily, we acquired a company doing that as well. Now these three solutions all come together in our newest Post Purchase Solution: one centralized place to handle all post-purchase communication: happy flow, unhappy flow and automated claims. Either from our platform or integrated with your CS tools (like Gorgias, Zendesk or Freshdesk) or CRM systems, like Klaviyo and Bloomreach Easy to use when you are already shipping via Sendcloud, but not a must: brands who ship outside or make use of a 3PL can also enable this functionality, either via standardized integrations (like Shopify) or directly via our API 💙 Read all about it in the blog (link in comments below)!