Scala

CX Leaders - Your AI can answer questions. Can it follow your rules, use your knowledge, and work within your guardrails? With Scala your operations team can configure and launch AI agents for real contact center work, without writing code. See how to put your team in control.

📅 Webinar: If your days are consumed by escalations and workaround fixes, this webinar is for you. Join Scala’s Healthcare Dive Webinar, “How Health Plan Leaders Can Evolve from Firefighting to Strategy,” and discover practical ways to introduce AI into your contact center so you can shift from frantic reaction to proactive, data-driven leadership. Health plan leaders have a real opportunity in front of them: AI can meaningfully lighten the load on stretched, under-resourced member services teams — and quickly surface insights that help them proactively improve operations. But just like everything else operations leaders juggle, it's easy to feel overwhelmed by the AI options available. Knowing where to focus and how to overcome common concerns is what gets you past "evaluating" and into making a real impact. This webinar is for operations leaders who have burning questions about bringing AI into the complicated environment of contact center and member services operations. Ardie Sameti, co-founder and CEO of Scala, will bring his expertise deploying AI across large-scale member services operations, alongside an external industry expert who can speak to that reality firsthand. Together, they'll work through the six questions every operations leader is quietly asking and explore where to start. This webinar will cover: - The challenges member services teams face with fragmented tools, rising expectations, and constant firefighting. - Where AI can make a meaningful difference, from understanding member friction to improving operations and automating routine work. - Practical considerations for getting started, including demonstrating value, managing change, and overcoming data challenges.

Today, as SF Tech Week was wrapping up, people looked up at the San Francisco skyline and wondered… “Is it a bird? Is it a plane? No, it’s Scala!” 🪂 When CX leaders are struggling to make sense of their customer operations, we don’t make them look to the skies for answers. We drop in and save the day. Superman style. 🦸 Scala is the first AI operating system for contact centers and customer operations, bringing conversations, systems, workflows and AI agents together to help enterprises see what’s happening, understand why and take action as work happens. Because the real superpower isn’t being seen everywhere. It’s seeing everything and knowing what to do about it. Enjoy the view, Cresta. 👋

SF Tech Week. We thought we’d drop in and say hello too. Being everywhere is impressive. Bringing everything together is the real trick. 😉 Scala brings conversations, systems, workflows and AI agents together in one intelligent operating system for contact centers and customer operations.

SF Tech Week. We thought we’d drop in and say hello too (👋 Cresta) 🪂 Being everywhere is impressive. Bringing everything together is the real trick. 😉 Scala brings conversations, systems, workflows and AI agents together in one intelligent operating system for contact centers and customer operations. Enjoy the view.

Step 1: Unlock this Webinar & Optimize for Contact Center Intelligence. 👉 20-30% of contact center demand is avoidable 👉 See how leading teams eliminate hidden operational waste 👉 Diagnose root causes across 100% of interactions 👉 No added headcount required