Regence BlueCross BlueShield of Oregon

On the latest episode of HealthChangers, Charity Duckett of Regence describes how we’re using innovation and compassion in our new Member Experience Office to improve how members interact with us as a health plan. “It's every employee here at Regence that wakes up every day, really passionate about making things easier and better for members; that's what really powers us.” Listen now: https://lnkd.in/gHpMTnbj

Over the course of six decades, Bennett Lumber Products, Inc. has built something special: a workforce so strong that employees spend three or four generations at their company. Their secret to such a strong company culture? Taking care of their people. Since 1961, Regence has been Bennett Lumber's health insurance partner, helping the company deliver on its promise: "You're paid like a professional and treated like family." "When we started our mill… Regence was there for us," says HR Director Teresa Quimby, who's been with Bennett Lumber for 34 years. "They've always provided exactly what we needed."

From an increased demand for care to higher hospital and pharmaceutical prices, the health care system is facing significant cost pressures. As a local, not-for-profit organization, we're committed to making health care more cost effective for Oregonians. Regence hosted a panel discussion with leaders Angela Wilhelms, Patrick Priest and Orion Schultz on how increased health care costs are impacting local businesses and ways we can work together to chart a better path forward.

Daniel Meltzer, MD, MPH, FACEP, our Executive Medical Director, is still a practicing emergency physician. His dual role gives him direct insight into the challenges facing both members and providers. "Health care is hard. There's a lot of headwinds, and Regence has the opportunity to make it easier for everyone in the system." When our leaders understand clinical realities, they drive meaningful change toward high-quality health care at an affordable price.

Expedia may not seem like an obvious inspiration for a health insurance company, but in fact, Regence took cues from companies in other industries on how to build a customer-centric strategy in artificial intelligence. On the HealthChangers podcast, Laurent Rotival, chief information officer for Regence, talks about we started our work in AI a decade ago and how that work has evolved in meeting the unique needs of individual Regence members. Listen to the full episode. 👇

When your team has the right support, everyone wins. Discover flexible health plan options with Regence.