Qmatic

Most AI was built for consumers, then pointed at industries it was never designed for. Qmatic builds the other kind. Every product in the Qmatic AI line is built for regulated, high-volume enterprises from the ground up: GDPR and EU AI Act compliant, ISO 27001 and 9001, data kept in your region, isolated per client, and never used to train anyone else's model. Each one answers only from your organization, so every response reflects your services and your rules. This is enterprise AI a public-sector board can actually approve.

Right now your reports tell you what happened. Then it is on you to work out why, and what to do about it. Qmatic AI Advisor is built to answer both. Ask it, in plain language, why last week's wait times spiked or where next month's pressure will land. It reads your own service data, explains the cause, forecasts what is coming, and recommends the next move. The AI-enabled business intelligence tool that tells you what to do next. Coming soon to the Qmatic AI line.

Qmatic AI Chat is the intelligence assistant for your website. Visitors ask in plain language and get a direct answer from your own knowledge base. It routes them to the right service and branch, books the appointment directly, and says exactly what to do next: where to go, what to bring, when to arrive. Built for enterprise service, answering only from your own data.

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Count the questions a service team fields in a day and a pattern appears fast. Opening hours. Which document to bring. Whether a visit can be done online. The same handful, over and over. Qmatic Aiva™ and AI Chat can now hold most of that conversation on its own, across phone and web, answering only from the organization's own knowledge base rather than the open internet. Which frees skilled people for the cases that actually need them. That is the shift worth understanding before you buy any of it.

Jeder Anruf, der mit einer klaren Antwort endet, spart Zeit für die nächste Person in der Warteschlange. Qmatic Aiva™ ermöglicht das im großen Maßstab: Mit natürlicher, dialogorientierter Sprache übernimmt es häufige Anliegen wie Terminbuchung, Statusupdates und Servicefragen und leitet komplexe Fälle an Live-Agents weiter. Im praktischen Einsatz kann Qmatic Aiva™ Call-Center-Kosten um bis zu 40 % senken. Es unterstützt ältere Menschen und alle ohne digitale Routine, erweitert den Zugang, reduziert Wiederholungsanrufe und liefert messbaren ROI innerhalb weniger Monate.