Personify Care

Mater's Accelerate Joint Replacement (MAJR) program on the big screen 🎉 A brilliant presentation from Gabrielle Dockray, Allied Health Manager, Mater Private Hospital Townsville, at RACMA's Annual Conference. She's sharing how they're combining technology, an expert multidisciplinary care team and a personalised approach to ensure patients are connected and informed before, during and after their procedure. Leading clinicians and specialists and digital patient pathways supporting total hip and knee replacement patients to recover from home, reducing length of stay and maintaining a 94% NPS score with patients. More from Gabrielle and the team at Mater here: https://lnkd.in/gcrKfHFS

Australia’s top vendor for “Patient Engagement & Experience in 2025”? Yes, please! We’re delighted to share that Personify Care has been named Top Australian Vendor in the Digital Healthcare Technology – Patient Engagement & Experience category in Black Book Market Research LLC's 2025 annual user rankings. We were also recognised for measurable ROI and Australian-focused improvements to patient experience delivered with our hospital partners. What’s behind the Annual User Rankings: 🟢 Scale & rigour: 864 hospitals responded (≈ two-thirds of Australian inpatient facilities), delivering 95% confidence and <3% margin of error. 🟢 What was assessed: 18 KPIs including compliance with Australian regulations, My Health Record interoperability, cybersecurity/uptime, cloud sovereignty & data residency, clinical usability, ROI, implementation support, telehealth capabilities, patient engagement outcomes, and delivery integrity. This news has been shared at HIC 2025 at the Melbourne Convention & Exhibition Centre, where our team are on the ground and on the stage amongst healthcare leaders, clinicians, and the technology ecosystem. A huge thank you to the health services who partner with us to make care safer, simpler, and more connected. Curious how leading hospitals are achieving ROI while lifting patient experience? Talk to us! #DigitalHealth #PatientExperience #HealthIT

Proud winners of the Supplier Innovation Award at the 2025 SA Health Supplier Conference. This recognition belongs to the clinicians, managers and project teams across SA Health who co-designed and embedded digital patient pathways to make care safer, simpler and more timely. What the judges recognised (and what you made possible): 🟢 Creative problem-solving: Turning paper-heavy steps into clear, digital workflows across outpatient, perioperative and community services. 🟢 Consistent delivery: Reliable go-lives, governed change, and measurable improvements across 59 teams and 130+ pathways. 🟢 Collaborative leadership: Working side-by-side with SA Health services to share models, standardise what works, and scale quickly. 🟢 Measured impact: Better patient preparedness and experience, fewer avoidable delays, and meaningful time returned to clinical teams—tracked via live dashboards and agreed indicators. 🟢 Stakeholder endorsement: Strong support from SA Health partners who championed the outcomes and the way they were achieved. Thank you to everyone across SA Health for your trust, feedback and persistence. We’re proud to be the rails under your innovation, and we’re excited for what comes next. If you’d like a short walkthrough of the approaches other SA sites are using—and the results they’re seeing—reach out to Michelle Warnes

More from DIAMONDS. DIAMONDS = Digital Pathway for Improved Assessment, Management & Optimisation of Patients for Planned Surgery. A perioperative digital health initiative that is live at Royal North Shore Hospital. Kanika Chaudhri ran a workshop as part of research, aiming to optimise further how a surgical waitlist can become a preparation list through their digital patient pathway. The experienced “DIAMONDS champions” became on-site trainers; first-time users were invited as patients, and a clearer picture of how the pathway can continue to improve the daily load was discussed throughout the day. Research days often end in slide decks. This one ended with shared insights and renewed confidence that readiness can be designed, not just hoped for. #DigitalHealth #SurgicalReadiness #valuebasedhealth

Royal Perth Hospital → going digital for outpatient waitlist audits 🎉 Manual OPD audits (letters, SMS, phone tag) are slow, costly and hard to scale. We’re partnering with East Metropolitan Health Service to digitise, automate and streamline the audit—so the list reflects who still needs care, in days not months. In their words: “Our first audit has gone smoothly, with staff and patients happy with the experience. Another great & very pleasing benefit is the ability for patients to update their home address, GP information and emails. This is especially important, so the appointment letters arrive at the correct address.” - Roslyn Jones, Royal Perth Bentley Group, Strategic Projects Project Lead Benefits: ✅ Accurate, faster audits: secure patient check-ins replace paper and phone-chasing ✅ Capacity unlocked: remove patients who no longer need appointments ✅ Lower admin load & cost: fewer manual tasks, clearer workflows ✅ Improved governance: audit-ready trail and compliance built in Impact: Patients who still need care are prioritised sooner; staff spend time on decisions, not data entry. Congratulations to the team on designing and launching the pathway! #DigitalHealth #Outpatients #ClinicalEfficiency

We’re proud to partner with Perth Children’s Hospital, as well as with every family who taps “yes” or “no” on their phone. That one tap helps the outpatients team focus resources where they’re needed fastest. Link here: https://lnkd.in/g-4c8bpS #DigitalHealth #PatientFirst #digitalpatientpathways