Permut

Mr. Wonderful

Mr. Wonderful, Cold Culture, un retailer de +100 M€ y Scuffers: así llegan al pico con un agente de Permut.

Un chatbot te dice cómo devolver un pedido. Un agente de Permut crea la devolución en tu Shopify y avisa al cliente. Míralo con tus tickets.

We’re honored to have Mr.Wonderful as a Permut customer. Born in Barcelona now on shelves across Europe. A brand built on making everyday moments a little happier. We’re honored to have them as a customer and proud that our AI agents have achieved an 80%+ deflection rate in their customer support. Thank you for your trust Claudia V. and to the entire Mr. Wonderful team 💪🏽

Mr. Wonderful

After 1 week live with Permut, a Spanish retailer with €100M+ revenue is already seeing: - 83% deflection rate - 129 hours of manual work saved - Only 17% of conversations reaching the CX team - Every escalated case arrives with full context already collected When CX is orchestrated end to end with the customer truly at the center, teams are more aligned, internal friction drops, and there’s finally room to innovate instead of just reacting. This is what agentic workflows look like in production. And this is just week one. If customer operations still rely on manual flows, teams stay reactive, priorities shift constantly, burnout grows, and visibility into what’s actually happening drops. That’s a lot of time and energy that could be invested in creating real impact.