OnClarity

I spent my career building the tools that listen to customers. Surveys. Dashboards. Social listening. Ticketing. Analytics. Every one of them sold as the answer.... Every one of them became another system. The customer speaks in one place. Someone reads it in another. Someone decides in a third. And the fix, if it ever happens, happens where nobody can see it. We got very good at listening. We never got good at doing something about it. Today OnClarity launches Agentic VoC. It changes two things: 1-You understand everything. Every customer, every channel, every language, the moment they said it. 2- You act on it, and prove it, from the same place. It proposes the fix, you approve it, and it lands with the team that owns it. Nothing is closed until the customer says it is. I have watched this industry for most of my life. Every few years it got a little better at listening. This is the first time it changes what happens next. I had a lot of fun ideating and making the video with Abed Kasaji ,Mustafa Barış Karaman and Pavel Kochetkov to give you a glimpse of our platform. Let me know what you think? #agenticVOC

Today we’re finally putting a name and a face on what’s been running inside our customers for months: Agentic VoC. For years we were the small team in the room. Fewer people, less money, no brand. Every deal we walked into, someone bigger was already sitting there with a twenty year head start and a slide deck that hadn’t changed in ten. Steve Jobs told the original Mac team: “It’s more fun to be a pirate than to join the navy.” That’s been us from day one. Our team shipped at a pace I’ve never seen anywhere. Late nights, rebuilt everything more times than I can count, sat with customers until we understood their problem better than they did. Then we fixed it before the navy had finished its roadmap meeting. And here’s what nobody wants to say out loud: the incumbents aren’t leading anymore. They’re following. Watch what they announce next year. We’ve been live with it for months. The model isn’t the product. Everyone has the same models. What we built is the harness around them, and that’s what nobody else has. Underdog? Sure. But underdogs are the ones still hungry. Watch the video. Then tell me who’s leading. To our crew of pirates: this one’s yours. 🏴☠️ #agenticVOC Haitham ElKhatib Pavel Kochetkov Mustafa Barış Karaman Nour Alkhalil Amir Salameh

Something big is happening tomorrow ….. Putting the final touches on the OnClarity Agentic VOC 2.0 launch video tomorrow. Stay tuned …

In fifteen years of selling into CX budgets, I've learned that every new line gets one free year. For AI in customer service, that year just ended. Budget season is here, and the question is coming: what did we actually get for it? The numbers are not kind. AI spending by service leaders went up 38% in a year, while service budgets went up 2% (Gartner, Aug 2026). Somebody in that budget is paying for the difference. So the bill is due. The real question is where it gets paid: 1- Fewer people. Most companies have not actually cut, and the people who stay are handling the hardest conversations. 2- Cheaper contacts. Saves you once on each contact, and the price of an AI resolution is expected to go up, not down. 3- Fewer contacts. The customer who never has to come back, because someone fixed the reason they called. Only the third one keeps paying you every month after. Executives fund an increase in revenue, a reduction in cost or mitigating risk. Nothing else. The AI line in your 2027 budget has to show one of them, on your own numbers, and conservatively, or nobody in the room will believe it. We put the full case and a worked example here: https://lnkd.in/db-ucmwr

Recent Depop reviews keep coming back to claims closed too early. We built one fix you could ship right inside your chat. 60 seconds, made for Depop.

Recent Cleo reviews keep coming back to fees charged twice. We built one fix you could ship right inside your chat. 60 seconds, made for Cleo.