Ocasta

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Peak pressure makes retailers do something predictable: 📢 More communication. ❌ More checks. 🤯 More pressure on managers. And sometimes, that is exactly the problem. On the 16th of September join: ⌚️ Guy Tysick, GM, Watch Division at Al-Futtaim 🧵 Carrie Habel from Thread Advisory Group 🧭 Ben Collier from Ocasta To challenge five familiar retail habits that can quietly make peak harder. We’ll talk about what happens when execution slips, how leaders really know what is happening in stores, and why pushing harder does not always produce better performance. We’re not revealing the five just yet. You’ll have to join us for those. A quick 30 minutes live on LinkedIn, plus audience Q&A.

AI can support the store. But people make it worth visiting. Retail is full of moments technology can help with, but not replicate. The customer who needs reassurance before a big purchase. The colleague who knows when to step in and when to give space. The manager who spots a confidence gap before it becomes a performance issue. The difficult conversation that needs judgement, not just process. These are the moments that shape customer experience. And as AI becomes part of retail operations, the real advantage may not be replacing those moments, but giving teams more time, confidence and support to create them. On the 16th of July at 14:00 BST, We’re going live on LinkedIn with Ben Collier, co-founder at Ocasta, and Barbara Menzel, who has held retail leadership roles at Michael Kors, Dr. Martens and Marc Jacobs, to discuss: • The retail moments AI can’t replicate • Why human judgement still matters in store • How managers can observe and coach the behaviours that shape customer experience • Where AI can support store teams without taking over Sign up for free now 👇

Completion tells you who finished. The harder question is what changed afterwards. Get a free personalised Learning Impact Score and see where to focus next.

How well does your frontline learning translate into knowledge, behaviour and better performance on the job? Take the free Frontline Learning Impact Diagnostic and get personalised recommendations.

How well does your frontline learning translate into knowledge, behaviour and better performance on the job? Take the free Frontline Learning Impact Diagnostic and get personalised recommendations.