Nezasa

Every travel board is asking for an AI plan. Ours started four years ago. On the Travel Trends Podcast, our CEO and co-founder Manuel Hilty explains how, about four years ago, well before AI was the headline, he and co-founder Patrick Hammer decided Patrick would focus entirely on building a new data foundation for AI. Two years later, AI reached our packaging platform, Nezasa TripBuilder. Planner Copilot turns a traveller's inspiration into a bookable itinerary in seconds. Cockpit Copilot finds booking details, clarifies pricing and checks cancellation policies the moment someone asks. Today, that foundation carries Tai Workbench, our AI-native agent platform for the operational work around every trip. Why that bet, and why then, is Manuel's to explain. If AI is on your company's agenda, whether you set the plan or deliver it, this one is worth a listen. Link in the first comment. Thank you, Dan Christian, for being a wonderful host and for such a frank, interesting conversation about Nezasa. And thank you to Travel Trends Podcast for having Manuel. #TravelTrendsPodcast #Nezasa #AIinTravel #TravelTech Charlotte Lamp Davies

Every itinerary needs a second pair of eyes, but the second pair of eyes is more often than not the busiest person on the team. The check is not hard. It is just never the most urgent thing on the list, so it happens fast or it happens after the traveller has noticed. So we gave that job to an AI agent. An itinerary reference in, a ranked list of what is wrong with it out. Someone still has to fix that, but now they know before the travellers do. It is one of the agents built into Tai Workbench, Nezasa's AI agent platform for the operational work around every trip. Generally available since the start of this month. Manuel Hilty and Simon Gresswell are running it live today at 4PM CET alongside the other built-in agents, and showing how your own team builds agents for the jobs only your business has. If 4PM does not work, register anyway. The recording goes to everyone who signs up. https://lnkd.in/gfukugkq

Ask your operations team about their worst morning and you tend to get the same answer. An incident in a destination you sell. The first question is always the same: who do we have there right now? The answer exists, scattered across dozens or even hundreds of live bookings, and assembling it by hand costs you the morning you needed to act in. So we gave that job to an AI agent. A destination and a date range in, the affected travellers and their contact details out. Your team does what only people can, which is reaching out to travellers in distress. What began as a custom agent one customer asked for turned out not to be a one-customer problem, so it is now built into Tai Workbench, Nezasa's AI agent platform for the operational work around every trip. Generally available since the start of this month. Manuel Hilty and Simon Gresswell are running it live tomorrow at 4PM CET alongside the other built-in agents, and showing how your own team builds agents for the jobs only your business has. So bring one: a workflow that is eating your week, or a question you want answered on the call. https://lnkd.in/gfukugkq

I'm packing for Dubai. Arabian Travel Market, 14–17 September, and my first ATM wearing Nezasa colours. After 20+ years in travel, I joined Nezasa because I kept meeting the same problem everywhere. Travellers want individual, multi-stop trips. Building and packaging one still takes your team hours of manual work, across systems that were never built to talk to each other. TripBuilder, our AI-powered trip planning and packaging platform, is what changed my mind about how much of that work is actually necessary. So if you're with an tour operator, OTA, large travel agency or Airline and you're at ATM, let's have a coffee at DWTC. Bring your hardest itinerary and biggest challenge, I'll come up with ideas on how Nezasa`s TripBuilder can help you Pick a time here, or dm me on LinkedIn: https://lnkd.in/du2H-KYh #ATM #ArabianTravelMarket #Nezasa #TravelPartners #TravelTechnology #TravelIndustry #ATM2026 #UAE

Everyone's AI can describe the perfect trip. Meanwhile, someone on your team is chasing a supplier confirmation that never arrived. In trip planning, AI is already at cruising speed. In operations, it has yet to prove its worth. That changes today. We are launching Tai Workbench: an AI-agent platform purpose-built for the complex work around the booking. 🤖 From day one, Tai Workbench comes with built-in agents, the Itinerary Checker, the Traveller Locator and the Ops and BI Agent, running on skills, connectors and your company's knowledge. And your team doesn't need us to build the next one. They write it in plain English, for the operational jobs we haven't even thought of yet. Tai is LLM-agnostic, so none of that work is tied to a model you'll want to replace in a year. In fact we suspect the best agents on this platform won't be ours. They'll be yours. Follow the links in the comments to know more. 👇 #Nezasa #AI #AiAgents #TravelTech Manuel Hilty Charlotte Lamp Davies

Watch AI agents handle travel's real complexity from itineraries, supplier dependencies, to the cascading effects when anything changes.