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Last night I had the pleasure of joining The Hospitality and Workplace Services Network for a brilliant session looking at ‘The Impact of Digital Transformation on Human-Centric Workplace Services’, expertly hosted by Greg Mace FIH The expert panel, including our very own Mark Finlay, shared their thoughts on the role technology has to play. ‘Technology solves efficiently; people solve meaningfully’ ~ Greg Mace FIH ‘Memorable experiences don’t exist without human interaction’ ~ Dirk Talsma ‘Don’t let tech drive the outcome – consider what it is you’re trying to achieve first’ ~ Mark Finlay ‘Tech needs to come from experiential drive, not process’ ~ Amanda Kay ‘70% of digital transformation projects fail, often due to overload and resistance. The focus must be on outcomes’ ~ Keith Seymour ‘Human interaction is often the main driver in coming to a workplace. Tech can’t replace that feeling’ ~ Chris Mitchell Above all, a clear message resonated: technology should amplify our humanity - not replace it. Using tech to remove noise, friction and repetition offers the opportunity to focus on making true, meaningful and lasting connection. Thank you to the panel for sharing their expertise, and for a lovely pre-Christmas catch up!

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