Momos

Watch our webinar with Papa Murphy's and see how they turned every unhappy customer into a loyal guest with personalized responses, tailored offers, and 24/7 recovery workflows - powered by Momos Guest AI.

Turn every unhappy customer into a loyal guest with personalized responses, tailored offers, and 24/7 recovery workflows - never miss a bad review again.

See how Papa Murphy's uncovers the voice of customers at scale and turns guest data into ✨ insights✨ that drive repeat customers at every location.

Manage every customer review across channels from one place. Personalize your responses, automate the workflows, and turn unhappy customers into loyal guests.

A few weeks ago, we sat down with Marni V., Head of Customer Service, CX & Communications at Papa Murphy's International, to talk about how her team turned guest feedback into $2M+ in recovered revenue with Momos Guest AI. 🎥 Watch the conversation → https://lnkd.in/dFH_zP_r It was an inspiring conversation about what truly drives customer satisfaction — not just faster replies, but a unified approach to service, insights, and action across every location. Here are a few highlights you’ll love: 💰 How Papa Murphy’s built a connected guest feedback loop across 1,000+ stores 📈 Turning AI-powered guest insights into more repeat guests at every location 🤝 Creating consistency, loyalty, and speed across every guest interaction 💡 Empowering operators to take fast actions with real-time insights If you missed it, the full session is now available on demand — grab your coffee, tune in, and get inspired by how AI is reshaping guest experience at scale. #CustomerExperience #RestaurantTech #GuestAI #CustomerService #QSR #MultiLocationBrands #MomosAI #AIinHospitality

💬 Customer satisfaction isn’t just a nice-to-have metric — it’s essential for driving revenue, especially in the restaurant business. At Momos, we’ve seen firsthand how leading brands are using AI to turn guest feedback, operational data, and marketing insights into predictable, scalable revenue growth. 📊 📊 Drawing on insights from 600+ brands across 20,000+ locations worldwide, our data shows a clear pattern: improving customer satisfaction consistently leads to higher retention and revenue. Improving the guest experience — especially at underperforming locations — creates measurable lifts in both retention and revenue: 👉 On average, our enterprise brands saw an +8.0-point increase in return rate, 33% more repeat visits, and an annual revenue lift of ~$50K per location after improving CSAT scores at underperforming locations. Our new 2025 Industry Research Report — “Unlocking Customer Growth: How AI Turns Customer Satisfaction Into Repeat Guests” — reveals that: 🍽️ Repeat guests drive 60% of restaurant revenue 📈 Improving guest satisfaction at underperforming locations can lift return rates by up to 33% 🤖 With our AI Operator Reports, brands can identify and resolve top incidents early — preventing poor experiences and keeping guests coming back. It is becoming more important than ever to deeply understand your customers — how they feel, what they value, and what brings them back. 👉 Dive into our new blog post: https://lnkd.in/gBcRYSJW 👉 Want a deep dive? Download the full report here: https://lnkd.in/gZsyhJ5r #AI #RestaurantTech #CustomerExperience #Hospitality #Momos #Growth