Marvin

The biggest single point of friction for product builders has never changed: how do we get real customer feedback before making major decisions? The speed of building outpaces our capability to understand the people we're building for. Especially now in the world of AI. The best feedback comes during the moment someone is in your product. If you catch them when they're in your product rather than a survey they fill out later, the fidelity is completely different. You are not asking them to reconstruct the experience from memory. You get their insight in real time. It's as if you are sitting right next to the user asking questions while they use your product. Onstage at Figma's Config, I announced our biggest product update to date: Marvin Live Intercept. It is an AI interviewer that starts a conversation while someone is on your website or in your product. Nothing will ever be as impactful as our ability to talk to our users to build truly great products. With Marvin Live Intercept, that’s the future we're building towards. We can finally match the pace of your engineers without leaving your customers behind. You get one researcher for every user. Check out an example on our website, and please let me know what you think. https://lnkd.in/gwHgHrCr

Your team is already asking AI about customers. But the answers have no customer proof behind them, and everyone ends up working from a different input. Marvin fixes the input. Auto-tag all your research, calls, tickets & more into one shared customer context layer, connected to Claude and ChatGPT through MCP. With everyone working from the same source, every team stays in sync. All while permissions carry over, and redacted data stays redacted. Book a demo to see how.

Why choose between a survey and an interview? Surveys give you scale. Interviews give you depth. Most teams run both, then spend weeks stitching the results together. There's a simpler way ➡️ run a Mixed Methods Study. Combine survey questions, tasks, and AI-moderated follow-ups in a single study, so you learn what people think, what they do, and why. Let's chat and build your first mixed methods study in Marvin!

How many times this week did you explain your product to AI? In a general LLM, every new prompt starts from zero, whether it's your positioning, your terminology, your brand guidelines, or your goals. With Marvin Organizational Memory, you explain your company once. It brings your company's language, standards, and know-how into every answer, for every team. Ready to stop starting from zero? Get a demo and let's chat!

What if you could run 100 interviews in a day, without sacrificing quality or security? Marvin's AI does the heavy lifting: leading conversations, probing insights, adapting follow-ups in real-time. Meanwhile, your customer data stays protected with GDPR, SOC2, ISO 27001, and HIPAA compliance. Scale research. Keep the rigor. Enterprise-grade security throughout. Launch an AI Moderated Interview with Marvin today.

Your survey says customers are unhappy but it doesn't say why. So you schedule follow-up interviews, wait on recruiting, and lose two weeks. What if the follow-up happened inside the survey? With a Marvin Mixed Method Study, it does. Alongside structured-survey style questions, AI asks the follow-up questions for you, and participants answer by text, voice, video, or screen share. Let's chat and build your first mixed methods study in Marvin!