Manulife Hong Kong and Macau

#ManulifeImpact The Hong Kong International Mental Health Conference 2025 concluded this week, with global and local expert speakers, community partners, and attendees exploring evidence-based approaches on mental wellbeing across the lifespan. Our CEO Patrick Graham officiated the opening ceremony, setting the stage for strategic discussions and cross-sector collaboration. Sarah Chapman, PhD, Chief Marketing Officer for Manulife Wealth & Asset Management, Global Chief Sustainability Officer and Global Head of Digital and Customer Centricity for Manulife, and Donna Kirmani, Chief People Officer, led sessions on community empowerment and workplace mental health, while Celia Ling, Chief Marketing Officer, addressed the public at the Mental Wellbeing Festival on Day 3, bringing practical insights to the wider community. This conference reflects Manulife’s deepening commitment to mental health advocacy, as we continue working alongside Mind HK 香港心聆 to foster greater awareness, encourage open conversations, and contribute to a society that prioritizes resilience and overall wellness. Thank you to the Mind HK team, Alice Ma, Head of Brand Activations and Insights, and the rest of the Manulife team for driving this meaningful initiative forward. Learn more about our partnership: https://lnkd.in/gKBvEw_Q #ManulifexMindHK #ManulifeImpact #ManulifeHK #WhereWillBetterTakeYou #MentalHealth #MindHK

Today, we're thrilled to announce the launch of the Manulife Longevity Institute, a global platform committed to helping people live longer, healthier, and more financially secure lives. With a CAD$350M commitment over the next five years, we're accelerating action across life stages through research, innovation, and advocacy. As a global insurer, retirement plan provider, and asset manager, we’re placing longevity at the heart of our impact strategy. Driving insights, promoting health and financial readiness, and forging partnerships will shape the future of longevity for generations to come. Our Asia Care Survey* reveals that longevity is increasingly defined by quality of life and independence rather than just living a long, illness-free life. We will continue to innovate and empower customers to prioritize health and wealth with access to financial solutions to enjoy a better and more purposeful life. Learn more: https://lnkd.in/gs5RtzzR #ManulifeImpact

Our Q3 2025 results reflect strong momentum across Hong Kong and Macau: - Core earnings up 28% YoY to HK$2.3 billion, reaching a quarterly record high - New business value up 10% YoY to HK$2.0 billion - New business contractual service margin up 12% YoY to HK$1.6 billion These results underscore our commitment to delivering innovative, customer-centric solutions for individuals and families. We expanded the number of hospitals accessible under our individual medical plans across the Mainland, now encompassing over 38,000 public and private hospitals*, giving customers greater healthcare choice. As part of our ‘Nurturing Growth for a Better Tomorrow’ initiative, we introduced future-ready experiences such as workshops and global education seminars to empower the next generation. Our sponsorship of high-impact events, such as the ‘CHIIKAWA DAYS’ exhibition, further strengthened our engagement with family audiences. In Macau, we enhanced retirement solutions by joining the Non-Mandatory Central Provident Fund System, offering the most extensive range of fund choices available. Our Hong Kong retirement business has maintained its position as the largest MPF provider in the city, with a 27.4% market share based on assets under management at the end of Q3, and a 40.7% market share in terms of average monthly net inflows between July 1 and September 30, 2025^. We also launched the Manulife AI Assistant, offering 24/7 trilingual support for policy, claims, and payment enquiries. As Hong Kong continues to grow as a global hub for insurance and wealth management, we remain focused on helping people achieve financial security, build health resilience, and plan for their legacy in an era of increasing longevity.

#ManulifeImpact This Season of Giving, our team partnered with Helping Hand to bring warmth and connection to Hong Kong's elderly community. Because a better life is measured in quality, not just years. Patrick Graham, our CEO, and Celia Ling, Chief Marketing Officer, joined our volunteer team of over 60 colleagues at Helping Hand Father Sean Burke Care Home, where we shared laughter, stories, and meaningful moments with residents through games, conversations, and care packages. Helping Hand serves approximately 1,000 elderly residents across their elderly homes and reaches over 40,000 seniors in the community each year. Their work in mental wellness and quality of life aligns with our commitment to helping people live longer and better. Thank you to everyone who gave their time. You make a difference one visit, one smile, one connection at a time. #ManulifeHK #WhereWillBetterTakeYou

CEO Patrick Graham and our senior management team celebrated dedicated colleagues at the Long Service Award ceremony. Their years of experience have built something irreplaceable: deep insights into what customers truly need, trusted relationships that unlock solutions, profound knowledge that transforms how we operate, and expertise that empower high-quality, human-centric services. Across the years, these colleagues have embodied our values: • Obsessing about customers • Doing the right thing • Thinking big • Getting it done together • Owning it • Sharing their humanity This has created a culture that not only sets us apart, but often makes people stay for years. We are sincerely grateful for their contributions, which have amplified our positive impact across Hong Kong and Macau, reinforced our foundation and forged our path forward. #WinningTeam

#ManulifeImpact We’re proud to mark the first anniversary of our meaningful partnership with Mind HK 香港心聆 reflecting on the progress we’ve made together in advancing mental health awareness and support across our community. Over the past year, our collaboration has: • Reached 2,400+ individuals through community outreach and targeted campaigns • Empowered 30+ new mental health ambassadors with live experience to share their stories and help reduce stigma • Driven mental health education through public talks, complimentary wellbeing check-in sessions, internal seminars, and media outreach • Funded training for iACT Wellbeing Practitioners Network, engaging 80 alumni to build a sustainable support network, with over 70% of iACT service users reporting significant improvement in their symptoms This partnership is a powerful example of how we’re bringing our Impact Agenda to life, driving sustained health and wellbeing for the communities we serve. A heartfelt thank you to the incredible team at Mind HK for your dedication and collaboration. Looking ahead, we’re excited to be the headline sponsor of Mind HK’s Hong Kong International Mental Health Conference this November, themed “Navigating Life’s Defining Moments”. We look forward to expanding our reach through impactful programs and training. #ManulifexMindHK #ManulifeImpact #ManulifeHK #WhereWillBetterTakeYou #MentalHealth #MindHK