Kytec

We didn’t want to advise clients on AI rollout until we’d done it ourselves. So we rolled out Claude, Fathom and Agentforce across Kytec. Some workflows that used to take a week now take 1–2 days. Join us on 22 October as we unpack what worked, what didn’t, how we managed the rollout, and where the biggest productivity gains came from. Can’t make it live? Register and we’ll send you the recording.

Buying AI tools is easy. Rolling them out across a real business is the harder part. Over the past few months, Kytec has rolled out Claude, Fathom and Agentforce across content, meetings, service desk and Salesforce processes. On 22 October, we’ll share the full story: tool selection, rollout, governance, results, mistakes and what we’d do differently. Live Q&A included. Register even if you can’t attend and we’ll send the recording.

A week of work, now done in 1–2 days. That’s what happened after Kytec rolled out Claude, Fathom and Agentforce across the business. On 22 October, we’re sharing exactly how we did it, including why we chose these tools, how we managed rollout and governance, where we saw 50–70% time savings, and what we’d do differently next time. Live Q&A included. Can’t make it? Register anyway and we’ll send the recording.

There’s no shortage of global AI commentary. What’s harder to find is current Australian data on how organisations are actually approaching AI. Kytec surveyed 306 Australian professionals involved in customer experience, CRM and AI initiatives to understand where investment is going, how confident organisations feel, and what’s getting in the way. The research found strong ambition, growing budgets and high confidence - but also major gaps across data, integration, workforce readiness and implementation. If you’re responsible for AI, CX or digital transformation in Australia, this gives a much clearer picture of where organisations really stand in 2026.

AI investment is accelerating, but the foundations needed to make it work are not keeping pace. Kytec surveyed 306 Australian professionals working across AI, CRM and customer experience to understand where organisations are investing, what’s holding them back and how ready they really are. The findings are pretty telling. If AI is on your roadmap this year, download the full white paper to see where Australian organisations really stand - and what needs to happen before AI can deliver real value.

58% of organisations say they’re very confident they’ll achieve their AI ambitions. But around half are still in the early stages of AI maturity, and only 16% have achieved a unified view of the customer. That gap between confidence and capability is where a lot of AI initiatives start to stall. Kytec’s new white paper looks at the data, integration, workforce and operating model challenges Australian organisations need to address if they want to move beyond experimentation. If you’re planning AI investment in 2026, this is worth reading first.