KnowHow

“We covered that in training.” If you've ever caught yourself saying this, you know how frustrating it can be: years of experience, hard-fought lessons, no one remembers. The problem is that training was four months ago, and when questions come up on a job-site, few people can remember what they learned in a classroom or Zoom meeting that far back. If we want people to follow the company way, we need to make it easy to find that guidance when they're actually doing the work. That's why KnowHow just launched Magic Vids, designed to breathe new life into your training library. You've already invested in training your people. Recorded onboarding sessions, safety meetings, walkthroughs from your most experienced team members. There's a tremendous amount of expertise in those videos. Now you can upload them into KnowHow, and Howie can use them to answer the questions your team asks every day, in their language. It even takes them to the specific moment in the video where your trainer explains the answer. That hour-long session you recorded six months ago can help someone on a job today. And tomorrow. Without anyone having to scrub through the recording to find the right explanation. This is the kind of AI application I get excited about: making your people's expertise more accessible, so more of your team can put it to work. For our KnowHow customers, try this: upload one of your training recordings into Magic Vids under Files, then ask Howie a question your team regularly asks you. You've already done the hard work of capturing that knowledge. Now you can get more from it.

Growing field service companies eventually run into the same problem: one person becomes the entire operating system. KnowHow turns the way your best people work into infrastructure the rest of the company can rely on.

You hired 80 people to grow the business. Not to give three managers 80 people to answer to. KnowHow puts your company's processes, training, and answers in your crews' hands, so the people running the business can actually run it.

Every repeat question is evidence your business depends on people instead of systems. KnowHow gives crews the answers they need before the phone rings.

Your org chart says 80 employees. But your call history says three people run the place. KnowHow helps get the answers out of those three heads and into the hands of everyone doing the work.

Every new hire shouldn't come with a lifetime subscription to your best employee's attention. KnowHow helps service companies capture expertise once and put it to work across every crew and location.