Kaspi.kz

At the Firstminute Summit in London, Kaspi.kz CEO and co-founder Mikheil Lomtadze (Mikhail Lomtadze) spoke about how the company grew from a bank into a super app and why the team focuses on customer needs when developing products. The interview also covers the role of customer feedback in Kaspi.kz culture, Kaspi Ai, Kasper shopping assistant, and how AI technologies could change the way people interact with everyday services. The Firstminute Summit is an annual, invitation-only event organized by European venture capital firm Firstminute Capital. Held in London, it brings together entrepreneurs, investors and leaders from the technology industry across Europe and the United States. Watch the full version on our YouTube channel: https://lnkd.in/d9Yqqr5p

At the Digital Bridge forum in Astana, Mikheil Lomtadze (Mikhail Lomtadze), CEO and сo-founder of Kaspi.kz, showed the Prime Minister how Kasper, a personal Ai assistant, helps clients choose products that meet their specific needs. The demonstration began with a simple request: “I want to track my health metrics.” Kasper suggested ways to do this and, as the conversation continued, helped compare leading smart ring models, check compatibility with an iPhone and find the right size. “There are still very few examples worldwide of AI delivering practical benefits for clients. We want to put this technology to practical use. Kazakhstan already has a superapp for everyday life — a unique product with almost no equivalent anywhere else. Our next goal is to create a personal assistant for everyday life,” said Mikheil Lomtadze. Mikheil Lomtadze explained that Kasper was developed in-house by Kaspi.kz in Kazakhstan. The service takes clients’ preferences into account, analyses reviews, compares product specifications and explains complex terms in simple language. Clients can talk with Kasper in Kazakh, Russian, English and Turkish. One million people have already used Kasper since its' launch. According to Mikheil Lomtadze, what matters most is that users keep coming back — the key measure of the service’s quality.

One million customers have already used Kasper, the personal Ai assistant from Kaspi.kz. At the Kazakhstan Growth Forum in Almaty, CEO and co-founder of Kaspi.kz Mikheil Lomtadze (Mikhail Lomtadze) shared the service’s first results and the team’s next goal: to create a personal assistant for every person in Kazakhstan, making everyday tasks simpler and faster.

Kaspi.kz, together with the Committee on Legal Statistics and Special Records of the Prosecutor General’s Office of the Republic of Kazakhstan, has launched a new service. Clients can now view the video of the traffic violation for which they received a fine. Clients can request the video on the fine payment page. Once the government authority processes the request, the client will receive a notification in the Kaspi.kz app. The video will be available in the app for 7 days. After paying the fine, clients can also view it in their payment history.

The Kaspi.kz super app now lets clients obtain a certificate containing information on a citizen’s military service status. The document may be required when enrolling in an educational institution, applying for a job, receiving pensions or benefits, as well as in other situations. Mikheil Lomtadze (Mikhail Lomtadze), co-founder and CEO of Kaspi.kz: “We always aim to make everyday tasks easier for our clients. When you can get the document you need directly in a mobile app, it saves time and eliminates unnecessary steps. We thank the Ministry of Defense for working with us and our beloved clients for using our services every day!” The Ministry of Defense of the Republic of Kazakhstan noted that making the certificate available through a mobile app is another step in the development of digital public services. Askar Mustabekov, Deputy Minister of Defense of the Republic of Kazakhstan: “Making the certificate containing information on a citizen’s military service status available through the Kaspi.kz mobile app is another step in this direction. Our goal is to provide citizens with fast, secure and convenient access to the public services they need.” The military registration certificate is available to citizens of Kazakhstan aged 17 and older.

International rating agency Fitch has once again affirmed the ratings of Kaspi.kz and Kaspi Bank at BBB− with a Stable Outlook. Mikheil Lomtadze (Mikhail Lomtadze), co-founder and CEO of Kaspi.kz: “We are proud that Kaspi has once again received such a high assessment from an international rating agency. The most important assessment for us is the trust of our beloved clients and partners. Thank you for choosing Kaspi every day!” Fitch notes Kaspi’s unique business model and specifically highlights our mobile app, which brings together e-commerce, payments and financial services for clients and entrepreneurs. Fitch also notes Kaspi’s high level of capital and effective risk management. Today, more than 26 million clients and around 1 million entrepreneurs use Kaspi services in Kazakhstan and Türkiye.