INTELITY

The Hotel del Coronado never knows who I am. 😞 Even though, I got married there... Even though we go back every year for our anniversary... for the past 20 years Even though we have spent well over $ six figures there... Even though my husband is a Diamond member... Why? Because the systems they use (and most luxury hotels use) are fragmented and don't talk to one another. As a guest, it doesn't make you feel very special or luxurious and yet that's what these hotels tout. That's why I'm excited about the work I've recently been doing with INTELITY - a unified guest engagement platform and unified data platform for luxury hotels and casinos. Read my full article on LinkedIn below ⬇️ #hospitality #hospitalitytech #hoteltech

Don't let yesterday's hospitality technology hold you back from your brand and strategy. Download our modernization assessment checklist to see how modern your hotel really is.

When it comes to Hotel technology, “timeless” often becomes “outdated.” Many luxury properties continue to rely on fragmented, legacy systems out of fear of disruption, brand dilution, or service interruptions. But it's costing $$$

Legacy systems quietly drain revenue and erode guest trust. Discover the hidden costs luxury hotels face—and how to future-proof your brand.

Data is powerful. In just seconds, anyone can search for you online. But would you want your hotel Googling you before your arrival and mentioning your “Best Cup of Joe” Instagram account at check-in? Helpful… or just creepy? Instead, consider the value of local personalization. When a staff member recommends their favorite coffee shop nearby, it creates a moment of surprise and delight, making you think, “Wait… how did they know I’d love that?” That’s the magic of human connection. It feels genuine, not engineered. So, how do boutique hotels strike that balance? We explore it here: https://lnkd.in/eebEpcDw #HospitalityTech #GuestExperience #BoutiqueHotels

Your guests are trying to spend more money with you. Spa availability requests. Dining reservation inquiries. Room service questions. Upgrade interest. But when these conversations live across disconnected systems—some in SMS, others in WhatsApp, a few on in-room tablets, then requests get lost, responses are delayed, and revenue opportunities disappear. Hidden revenue isn't in your occupancy rates. It's sitting in your guest messages. INTELITY's unified platform gives you one view of every guest conversation, enabling your team to respond faster and capture what you're missing—without adding complexity. See the revenue hiding in plain sight.