Engaige

We’re partnering with Belco Not just an integration: a partnership. Belco.nl and Engaige work together to help e-commerce teams get more out of their customer service. What that means for Belco users: Engaige’s AI agent now works right inside your Belco inbox. It handles the questions you choose, takes the action in your systems, and hands the rest to your team with context. Less routine, more real help. Using Belco? Book a demo to see if we can help!

Shipped this week: our AI Agent now lives on your website, not just in your helpdesk. Five steps to set up. Answers in seconds, 24/7. We'd love your feedback, so tell me: what would you want a chat widget on your store to do that most don’t? If you run a webshop and want to try it on your store, book a demo with me!

Cuurt's Customer Support team had a huge backlog... They tried other solutions, including building their own Customer service support agent with Claude. After some failed attempts, they gave us a go. Now with Engaige, Cuurt got their time back to focus on the clients who actually need their attention. 40% of tickets resolved within 24h after the kickoff meeting. 50% of all tickets resolved within two weeks of deploying Engaige. 67% of all answers are answers from Engaige. And growing. Link to the Case study in the comments!

Q4 is starting in 3 days... E-Com brands, be prepared! A lot of brands are struggling with seasonality, especially around Black Friday, Sinterklaas and Christmas when the customer service inbox is flooding. Hiring your own AI Agent is now the safer bet. No more hiring extra people for peak and letting them go after, and a lot less worrying about quality. Want to get everything set up in time? Drop me a message and let’s see what we can do before ticket volume starts rising.

Running an online store? Your support team is about to have its busiest 8 weeks of the year. Black Friday, Cyber Monday, Christmas, and then the January returns wave. Every gap in your support flow gets hit hundreds of times. The problem: you only see those gaps once the queue is already full. With Engaige AI you just ask which questions your AI agent handed over to your team last week. You see the top reason, the exact policy step where it got stuck, and you fix it in one message. That exact workflow was a non-negotiable for us: no black box. Every handover traces back to a specific step in your policy. If you can’t see why the AI did something, you can’t trust it in peak season. Save the question as a skill. Check it every week until peak season is over.

MR MARVIS runs on Shopify Plus and takes 120,000 customer questions a year. "Engaige advises on fit and fabric in our brand's tone, then preps every complex case before our agents step in." Vera Zonneveld, Head of Customer Experience. Read the story