Dripdrop

A Front Office Supervisor in Liverpool sent this email. Nobody asked them to. After some time, partner feedback like this becomes a normal expected part of the job. Sometimes praise, sometimes constructive. But I don't want to take it for granted. Never. The fact that one of our partners takes the time to spell the words, without us asking for it, is such a sign of approval of how we approach things. And what is that, how do we approach things? When I introduce new Dripdroppers to our marketing, my first slide says "When we treat partner experience as the most essential thing in the world, everything else gets much easier". Even though we want to grow our impact and change a whole industry, the robust path there is not just growth in number of partners, it's growing and improving the partner experience. All the work that marketing and sales teams are doing becomes exponentially harder if the experience we deliver is disappointing. Vice versa, when it exceeds expectations it spills positively in to everything else we do. For me it's a reminder that even if your everyday job might be creating marketing campaigns, you can still spot and and act on experience improvements, and that will eventually make your, and everyones else's, job easier. There's a Danish saying "pineapple in its own juice" Translates to "look at me". Bluntly, in this case, look at Florentin-Constantin and look at this token of what I consider the right approach.

Getting caught in the rain hurts guest satisfaction. See how smart on-demand sharing is solving a problem we all face.

Tired of managing umbrella returns at your front desk? Dripdrop offers automated, tap-and-borrow convenience with zero staff involvement.

Losing 100+ umbrellas a month adds up fast. Dripdrop’s return-based model ensures guests return what they borrow so you stop reordering stock.

Turn rain from an inconvenience into seamless guest care. Deliver premium, stormproof umbrellas to your guests with zero staff involvement.

Your reception team has better things to do than log umbrellas. Guests tap, take one and go. No queues, no notepad.