Claimlane

Emails, spreadsheets, ERPs, and courier platforms to solve warranty claims? Managing aftersales across different systems makes everything harder than it needs to be. Claimlane connects with your existing tools and brings everything into one place. • Build automated workflows for warranty claims, returns, and repairs. • Keep all customer cases organized in one platform. • Automate refunds, replacements, and follow-ups. Less switching between tools. More time solving customer issues.

For Black Diamond, a warranty claim meant endless emails with customers, multiple internal messages, and jumping between tools. Now, with Claimlane, every warranty claim is easier to resolve: • All documentation is collected upfront, so every claim has the information needed. • Structured workflows route each claim to the right process, whether that's a replacement, refund, or repair. • Automatic customer notifications keep customers updated and expectations clear. The result: 80% faster warranty claims and repair requests, happier customers, and a better customer experience. Read the case study.

No support agent wants to spend their day chasing customers about warranty claims. Yet for many customer service teams, that's exactly what their day looks like: • Endless back-and-forth emails with customers. • Chasing missing documentation and product details. • Jumping between tools to resolve a single claim. • Manually updating customers on the status of their claims. With Claimlane, customers submit all the information needed upfront, while automated workflows move each claim towards the right resolution.

Great customer experiences don't end when the purchase is made. That's why leading brands like Black Diamond, Skechers and ErgoBaby trust Claimlane to manage their aftersales. With Claimlane, they: • Make it easy for customers to submit warranty claims. • Automate workflows for refunds, replacements, and repairs. • Resolve customer issues faster, with less manual work. Deliver a consistent aftersales experience across all channels.

Outdoor warranty claims involving customers, dealerships, and ERP updates can get complex. But not for Rocky Mountain. They use Claimlane to easily resolve warranty claims: • Customers can start a warranty claim through their self-service portal. • Dealerships can submit claims through a dedicated B2B portal. • Deep ERP integrations make it easy to issue credits and refunds. All in one platform, making even complex bike claims easy to manage and resolve. Read the case study.

Warranty claims require a lot of information before they can be resolved. - What's the issue? - What's the serial number? - Do you have photos or videos of the fault? - When and where was the product purchased? And the information you need often differs from product to product. With Claimlane, customers submit all the required information upfront through a self-service portal. Serial numbers and order details are automatically validated, so your team only spends time on legitimate claims. Every warranty claim arrives with the information needed to resolve it. No more back-and-forth emails.