Capacity

Join us next Wednesday, December 3rd, for an insightful webinar featuring Brian Merkel from Maryville University. This session will provide a behind-the-scenes look at Maryville’s AI transformation, highlighting how they enhanced student and staff support through AI, scaled into course bots and automation, and achieved real ROI. During this free webinar, we will share practical tips, pitfalls to avoid, and proven strategies for implementing AI and securing buy-in—insights that are applicable across various industries. Additionally, attendees will gain a clear understanding of how Maryville automated internal support and how this approach can be adapted for their own businesses. Don't miss this opportunity to learn and grow. Save your spot here: https://lnkd.in/eWAPW2Hw

With 25+ years in digital transformation, I’ve helped businesses turn technology into measurable growth. But when it comes to AI, many teams still struggle to turn hype into real results. Join me and Cope Plastics, Inc. for a live session on finding AI opportunities that deliver real impact. Sign up here: https://hubs.li/Q03Qf6Q30

I keep seeing teams jump into AI without really knowing why. Truth is, figuring out where it fits in your business is the hardest part. I’ll be unpacking that next week with Cope Plastics, Inc. and together we'll discuss how to go from AI vision to real value. Save your spot ➡️ https://hubs.li/Q03PVH1L0

Every disclosure missed, every compliance gap, every coaching moment - invisible. For credit unions, that's not an ops problem. That's a liability. ❌ Capacity solves this with Auto QA - scoring 100% of voice, chat and ticket interactions automatically, so you can improve experiences at scale.

Your QA team reviews 3-5% of calls. The other 95%? ⛔ Every disclosure missed, every compliance gap, every coaching moment - invisible. For credit unions, that's not an ops problem. That's a liability. Capacity solves this with Auto QA - scoring 100% of voice, chat and ticket interactions automatically, so you can improve experiences at scale.

When credit unions rely on disjointed point solutions, channels don't talk to each other. Your members get conflicting answers, and your agents waste minutes manually verifying details that another tool already captured. Unify your digital and voice support in a single interface built for financial institutions.