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Today, we’re proud to announce that Atento has achieved HITRUST e1 Certification across multiple platforms and data centers, reinforcing our commitment to protecting sensitive information and delivering secure, compliant CX at scale. This certification validates that our cybersecurity and information-protection controls meet some of the most rigorous standards in the industry. For our clients, especially in Banking, Financial Services, Insurance, and Healthcare this achievement means greater assurance that their data, customers, and operations are protected through independently validated controls and a continuously improving security posture. What this means for you: Trusted, compliant CX delivery across the U.S. and Puerto Rico Stronger risk-management practices Secure infrastructure aligned with global regulatory standards Reinforced resilience across critical platforms and operations As cybersecurity expectations rise, we remain committed to leading with trust, transparency, and world-class protection. Read the full announcement here: https://lnkd.in/dP_XGEZa Atento, Augmented by AI. Driven by People. Secured by Design. #HITRUST #Cybersecurity #InformationSecurity #BFSI #RiskManagement #DataProtection #SecureCX #Atento

Customer service agents have access to all the information they need and that’s the challenge. It’s overload with too many sources, too many steps and way too much noise. Accessing the answers, and doing it immediately without digging, guessing, or switching screens is the real game-changer that turns customer service from reactive to remarkable. That’s what Atento’s Knowledge Assistant does best. Our Gen AI-powered tool is built to cut through the clutter and deliver clear, accurate answers instantly. With Knowledge Assistant, CX is transformed with: ✅ Faster, more precise responses ✅ Consistent experiences across every interaction ✅ Quicker agent onboarding and smarter upskilling Better support isn’t about adding more It’s about making every minute matter. And beginning on day one, agents can offer confident, consistent, and on-brand support without waiting months to ramp up. 👉 Want to see it in action? Let’s talk. https://lnkd.in/dRQv7Hew #CustomerExperience #AI #AgentAssist #CXInnovation #DigitalTransformation

We’ve all been there. The chatbot gives useless answers. You’ve been passed from one agent to the next. And you're still waiting. Meanwhile, your customer is already gone. That’s why we’re done with the “same old” CX. That’s why we’re done with outdated customer service models. Atento is leading the shift from traditional BPO to Business Transformation Outsourcing (BTO) a new standard in Customer Experience (CX) innovation. With over 250,000 hours of CX insights and 100+ companies already transforming, we’re proving that: 🔵Innovation isn’t just for the few 🔵AI in CX doesn’t have to feel robotic 🔵Even small-scale outsourcing can deliver measurable business impact Discover how we’re shaping the next era of customer experience augmented by AI, powered by people. #CustomerExperience #DigitalCX #AIinCX #CXTransformation

$3 Trillion Opportunity. Is Your CX Ready for the US Hispanic Market? Atento is your US-based CX partner with deep Hispanic heritage. We help Fortune 1000 companies design, deploy, and optimize experiences that convert.